Training Manager (Aviation Cabin Services)

ABM•Charlotte, NC

About The Position

The Training Manager leads a team of trainers and ensures effective delivery of high-volume, instructor-led and hands-on operational training across multiple aviation service lines. The position combines strategic leadership with direct facilitation, including coaching and developing trainers and delivering training when needed. The manager ensures consistent training across locations and shifts and supports a safety-driven, operationally ready workforce through standardized onboarding, compliance, and skills-based training. The role partners closely with operational leaders to identify training needs, maintain regulatory compliance, and support “Day One Ready” performance in dynamic airport environments. The Training Manager oversees training strategy and programs, training delivery and logistics, trainer performance and development, LMS records and reporting, training evaluation and improvement, stakeholder collaboration, and compliance documentation. The stated annual salary range is $55,000–$65,000. Specific offers may vary based on education, experience, skills, abilities, geographic location, and market alignment. Participation in a company incentive or bonus program may be available. ABM offers a comprehensive benefits package; details are referenced through ABM Team Member Benefits | Staff & Management.

Requirements

Valid state-issued driver's license.
High school diploma or equivalent (GED).
3–7 years of experience in training, workforce development, or operations leadership.
Proven experience facilitating large-group, instructor-led training.
Strong leadership, coaching, and team-management skills.
Excellent facilitation and presentation skills.
Strong project management, scheduling, and organizational skills.
Excellent communication, collaboration, and problem-solving skills.
Ability to thrive in fast-paced, high-volume operational environments.

Nice To Haves

Experience supervising or coaching trainers or frontline teams.

Responsibilities

Lead and manage a team of trainers delivering instructor-led training (ILT), on-the-job training (OJT), and skills-based training.
Implement standardized onboarding, compliance, safety, and recurrent training programs.
Keep training content current, accurate, and aligned with operational requirements.
Collaborate on curriculum updates and refinements and assist with materials such as presentations and job aids.
Facilitate engaging in-person training sessions.
Oversee training schedules, coordination, logistics, and resource coordination.
Ensure consistent, high-quality training delivery by the training team.
Coach trainers, provide feedback, and oversee performance.
Monitor trainer performance and identify development opportunities.
Support staffing decisions, onboarding new trainers, and trainer skill development.
Oversee accurate tracking of training records in organizational and client LMS platforms.
Review, validate, and distribute training completion reports to support audits and compliance.
Evaluate training effectiveness using assessments, employee performance data, and feedback.
Track employee progress and provide leadership with insights into training outcomes.
Recommend and implement improvements to training processes and delivery methods.
Partner with operational leaders to align training with business and customer requirements.
Collaborate with HR and operations leadership on onboarding workflows and employee development initiatives.
Represent the training function during audits, quality reviews, and client interactions as needed.
Ensure required safety, regulatory, and HR compliance training is completed on time.
Maintain accurate training records and ensure readiness for audits or customer reviews.