Cabin Appearance Manager
About The Position
The Cabin Appearance Manager oversees cabin service operations and is accountable for safety, resource management, operational standards, policy implementation, client relations, and financial performance. The role is accountable to the Station VP for health and safety issues and the operational and financial performance of the assigned shift. The manager must follow Menzies Aviation uniform guidelines and codes of conduct. The position includes planning shift resources, liaising with customers and agencies, producing routine reports, supporting business-unit development through project work, ensuring compliance with operational and administrative requirements, and mentoring employees. The role also carries responsibility for taking reasonable care of the health, safety, and wellbeing of oneself and others at work, in line with the information, training, and workplace rules or procedures provided. Menzies Aviation prohibits misuse of alcohol and drugs and conducts regular testing to enforce its Substance Misuse Policy.
Requirements
- Bachelor's degree (B.A.) from a four-year college or university, or two to five years of related experience and/or training, or an equivalent combination of education and experience.
- Must be at least 18 years of age.
- Prior management experience in the airport ground handling business.
- Demonstrable track record of passenger services success.
- Strong time-management skills and ability to work with minimal supervision.
- Proven track record in managing a business unit.
- Three to five years of aviation industry experience, with sound knowledge of passenger operations and procedures.
- Working knowledge of the IATA Standard Ground Handling Agreement.
- Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
Responsibilities
- Take accountability to the Station VP for health and safety issues and for the operational and financial performance of the assigned shift.
- Plan resource allocation in each business unit for the shift.
- Liaise routinely with customer representatives.
- Liaise with internal and external customers and agencies.
- Produce routine reports.
- Support business-unit development with accurate and timely project work.
- Ensure compliance with internal and external operational and administrative requirements.
- Mentor other employees.
- Take reasonable care of the health, safety, and wellbeing of oneself and others at work in accordance with provided information, training, and workplace rules or procedures.
- Adhere to Menzies Aviation uniform guidelines and codes of conduct.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
