Aviation Training Manager, Cabin Services
About The Position
The Training Manager leads a team of trainers and ensures effective delivery of high-volume, instructor-led and hands-on operational training across multiple aviation service lines. The role combines strategic leadership with direct training facilitation as needed, including coaching and developing a small team of trainers. The manager ensures consistent training across locations and shifts, supports a safety-driven and operationally ready workforce, and maintains standardized onboarding, compliance, and skills-based training. The role partners with operational leaders to identify training needs, maintain regulatory compliance, and support “Day One Ready” performance. Success requires strong leadership, communication, and facilitation skills, as well as effectiveness in dynamic airport environments.
Requirements
- Valid state-issued driver's license.
- High school diploma or equivalent (GED).
- 3–7 years of experience in training, workforce development, or operations leadership.
- Proven experience facilitating large-group, instructor-led training.
- Strong leadership, coaching, and team-management skills.
- Excellent facilitation and presentation skills.
- Strong project management, scheduling, and organizational skills.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to thrive in fast-paced, high-volume operational environments.
Nice To Haves
- Experience supervising or coaching trainers or frontline teams.
Responsibilities
- Lead and manage a team of trainers delivering instructor-led training, on-the-job training, and skills-based training.
- Implement standardized onboarding, compliance, safety, and recurrent training programs.
- Keep training content current, accurate, and aligned with operational requirements; collaborate on curriculum updates and may develop presentations and job aids.
- Facilitate engaging in-person training sessions.
- Oversee training scheduling, coordination, logistics, and resources.
- Ensure the training team delivers consistent, high-quality training.
- Coach trainers, provide feedback, oversee performance, identify development opportunities, and support staffing decisions, onboarding, and skill development.
- Oversee accurate training-record tracking in organizational and client learning management systems.
- Review, validate, and distribute training completion reports that support audits and compliance needs.
- Evaluate training effectiveness using assessments, employee performance data, and feedback.
- Track employee progress and share insights on training outcomes with leadership.
- Recommend and implement improvements to training processes and delivery methods.
- Partner with operational leaders to align training with business and customer requirements.
- Collaborate with HR and operations leadership on onboarding workflows and employee development initiatives.
- Represent the training function during audits, quality reviews, and client interactions as needed.
- Ensure required safety, regulatory, and HR compliance training is completed on time.
- Maintain accurate training records and audit- and customer-review readiness.
Benefits
- Comprehensive benefits package.
- May be eligible to participate in a company incentive or bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
