Coffee Training Manager

Excel Fitness•Raliegh, NC

25d•Onsite

About The Position

The Training Manager owns the execution and quality of Bangarang Coffee’s training program. This field-first leadership role leads the Trainer team, prepares new locations to open, develops future Trainers, and ensures Trainees receive consistent, hands-on training in operations, service, safety standards, and company culture. The role is successful when Trainees can perform their positions safely and independently before sign-off, opening risks are surfaced early, and location leaders are ready to take ownership after the training team leaves. The Training Manager oversees each new location’s training plan, Trainer staffing and development, training quality and consistency, and partnership with Operations, People, location leadership, and support teams. The role also visits existing locations, evaluates and improves training, and uses post-opening feedback and results to update materials, schedules, assessments, and processes. This is a full-time, exempt field position operating primarily at new and existing drive-thru coffee locations. Work schedules vary with training needs and openings and may include early mornings, late nights, weekends, holidays, and extended hours. Travel is expected to be 75%, and assignments may involve several consecutive weeks away from home, including overnight stays. The role leads the Trainer team and has authority to hire, coach, discipline, and terminate Team Players in accordance with company policy.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
At least three years of progressive leadership experience in coffee, restaurants, retail, hospitality, or another high-volume service environment.
Proven ability to lead teams, coach leaders, and hold people accountable while maintaining trust and respect.
Strong operational judgment and ability to make sound decisions under pressure.
Excellent organization, communication, and follow-through, including managing schedules, trackers, and training records.
Comfortable facilitating group training and meetings and providing one-on-one coaching.
Ability to achieve and maintain Bangarang certification across all operational positions and shift-lead responsibilities.
Food manager certification, or ability to obtain it within the timeframe required by state or local law.
Valid driver’s license, reliable transportation, and ability to travel as required.
Ability to work early mornings, late nights, weekends, holidays, and extended hours during openings.
Ability to travel approximately 75%; some assignments require several consecutive weeks away from home and overnight stays.
Ability to meet the physical demands of the role, including standing, walking, and moving for extended periods; repetitive movements; and lifting and carrying up to 50 pounds.
Ability to work indoors and outdoors in varying weather, around vehicles and active drive-thru lanes, and safely operate coffee, food-service, and cleaning equipment.

Nice To Haves

Previous training, new-location opening, or multi-location experience is strongly preferred.

Responsibilities

Own the training plan for each new location, from pre-opening preparation through transition to regular operations.
Build and manage training schedules, including Trainer assignments, Trainee groups, station rotations, and daily priorities.
Confirm training materials, systems, equipment, products, uniforms, system access, and other resources are ready before training begins.
Lead orientation, hands-on training, mock service, community events, friends-and-family service, soft openings, and grand openings.
Maintain an onsite presence during critical training and opening stages.
Identify readiness risks early and work with Operations and location leadership to resolve them.
Lead the training handoff to location management, including communicating each Trainee’s readiness.
Recruit, select, certify, schedule, and develop Trainers and maintain a ready bench for openings and field assignments.
Set expectations for Trainer conduct, communication, coaching, attendance, and operational performance.
Lead daily Trainer huddles and end-of-day debriefs during openings and conduct regular one-on-one check-ins.
Coach Trainers on teaching, correcting, encouraging, redirecting, and holding Trainees accountable.
Address Trainer performance and conduct concerns promptly, partnering with the People team as needed.
Support Trainers through opening-related workload and schedule demands, including monitoring workload and time worked.
Ensure Trainees are trained consistently to Bangarang standards across Trainers and locations.
Protect recipe accuracy, drink quality, speed, hospitality, cleanliness, safety, and operational flow during training.
Ensure training covers Lane/Window, Texter, Milk, Shots, Rescue, Expo, Drink Runner, and Walk-Up positions.
Maintain skill checklists, position sign-offs, training records, assessments, and certification requirements.
Calibrate Trainers, observe training in real time, and correct coaching or evaluation gaps.
Ensure sign-off reflects demonstrated, independent performance rather than the approach of opening day.
Explain the rationale behind company standards as well as the steps required to meet them.
Partner with Operations, People, location leadership, and support teams throughout each opening.
Keep leadership informed about Trainee progress, attendance concerns, operational gaps, safety issues, and opening risks.
Prepare location leaders to continue coaching and developing their teams after Trainers leave.
Visit existing locations to evaluate training quality, retrain standards, and support ongoing development.
Assist with leadership development and other company training initiatives as needed.
Gather feedback from Trainers, Trainees, and location leadership after each opening.
Complete post-opening recaps identifying successes, gaps, recurring issues, and recommended changes.
Track training results, identify trends, and improve schedules, materials, assessments, and processes based on field results.
Partner with Operational Excellence to keep training materials aligned with current recipes, systems, equipment, and operating standards.
Lead the Trainer team, including hiring, coaching, discipline, and termination in accordance with company policy.