TRAINING FACILITATOR

Care Resource Community Health Centers, Inc.•Miami, FL

2h•Hybrid

About The Position

The Training Facilitator will be responsible for conducting in-person and virtual training sessions, workshops, and seminars for all staff, clients, volunteers, and community members. This role involves educating participants on specific skills, operational procedures, compliance, and other relevant topics. The facilitator will also assist in the onboarding process of new staff by delivering orientation and introductory training courses. A key aspect of this role is developing, implementing, and updating training materials, ensuring they are inclusive and culturally appropriate for diverse participants. The facilitator will modify training methods based on participant needs and feedback, and collaborate with the IT Health trainer to train staff on healthcare technologies like EHR and medical devices. Practical, hands-on training in clinical procedures and patient care techniques will be provided to ensure staff competency. The role also includes designing and administering assessments, partnering with department heads to assess training needs, and developing specialized training programs for volunteers, contractors, and temporary staff. The facilitator must stay updated on new training techniques, adult learning principles, and industry trends, and deliver training on healthcare regulations such as HIPAA and OSHA. Maintaining accurate training records and providing follow-up support to participants are also essential responsibilities. The role emphasizes a Culture of Service, focusing on Compassion, Competency, and Commitment.

Requirements

2+ years of experience in training delivery, clinical or corporate training, education or similar.
Proficiency in presentation software (e.g., PowerPoint, Google Slides), e-learning platforms, and virtual training tools (e.g., Zoom, Microsoft Teams, Adobe Connect).
Understanding of adult learning principles, community outreach, volunteer management, instructional strategies, and the ability to apply different learning methodologies to engage diverse groups of learners.
Problem-solving and adaptability in adjusting training approaches as needed.
Experience managing multiple training projects and adjusting to changing priorities.
Personal transportation is required.
Frequent sitting, walking, hearing, and speaking—both in person and on the phone.
Occasional driving, stretching/reaching, and standing is also necessary.
Frequent internal and external contacts.

Nice To Haves

Experience in healthcare, nonprofit or community-based organizations is highly preferred.
Knowledge of healthcare compliance (e.g., HIPAA, Joint Commission) is a huge plus.
Experience with multimedia tools (e.g., Canva, Articulate, iMovie, Audacity) is a plus.
Basic project management skills are beneficial for managing training initiatives effectively, though not required.

Responsibilities

Conduct in-person and virtual training sessions, workshops, and seminars for all staff, clients, volunteers, and community members.
Assist in the onboarding process of new staff by delivering orientation and introductory training courses.
Develop, implement, and routinely update training materials including presentations, handouts, handbooks, manuals, online courses, and guides.
Ensure that training materials and delivery methods are inclusive and culturally appropriate for diverse participants.
Modify or adjust training methods and materials based on participant needs, feedback, and learning styles.
Train staff on the use of healthcare technologies such as electronic health records (EHR), medical devices, and software applications.
Provide practical, hands-on training in clinical procedures, medical equipment operation, simulations and patient care techniques.
Design and administer assessments, quizzes, practical evaluations and feedback surveys.
Partner with department heads and leadership to assess training needs, identify skill gaps, and create customized training plans.
Develop specialized training programs to onboard and upskill volunteers, contractors and temporary staff.
Remain updated on new training techniques, adult learning principles, tools, regulation updates and industry trends.
Deliver training on healthcare regulations, such as HIPAA, OSHA, Joint Commission standards, and other relevant laws and guidelines.
Maintain accurate records of training attendance, participant performance, and feedback.
Provide follow-up support, resources and mentoring to participants following training sessions.
Integrate safety procedures and protocols into training sessions.
Provide materials, simulations, hands-on practice, and resources related to safety best practices.
Ensure proper handwashing and the use of personal protective equipment (PPE).
Deliver training to demonstrate proper ergonomic techniques.
Understand and appropriately act upon assigned roles in the Emergency Code System.
Understand and perform assigned responsibilities in the organization’s Continuity of Operations Plan (COOP).
Foster an inclusive learning environment that respects diverse backgrounds, identities, and experiences.
Listen attentively to learners’ concerns and feedback with empathy and without judgment.
Adapt teaching methods to accommodate different learning styles, abilities, and personal circumstances.
Demonstrate patience and provide extra support to learners who may need additional time or guidance.
Create a safe space where participants feel comfortable asking questions and expressing uncertainty.
Follow-up with learners to offer continued support and encourage attention to well-being and mental health.
Demonstrate deep subject matter knowledge and stay current with industry trends and developments.
Confidently answer questions and provide insight beyond the basics.
Break down complex concepts into clear, relatable terms.
Engage participants through dynamic presentation styles and varied teaching methods.
Manage training sessions effectively, adapting to challenges and ensuring all key topics are covered on time.
Provide clear, actionable feedback while maintaining ethical conduct and fostering an inclusive, respectful environment.
Prepare thoroughly for each session, including lesson planning, material readiness, and content customization.
Demonstrate genuine investment in learner success by offering personalized support.
Remain accessible to learners, providing follow-up guidance and additional resources as needed.
Pursue ongoing professional development to stay current with industry trends and best practices.
Respect participants’ time by starting and ending sessions punctually and maximizing learning opportunities.
Encourage continuous growth and foster a supportive environment built on trust, empathy, and respect.
Participate in health center developmental activities as requested.
Other duties as assigned.