Training Facilitator Refresher

Davidson Transit Organi•Nashville, TN

21h•Hybrid

About The Position

This role involves conducting refresher training for operators and employees on safe vehicle operation, classroom instruction, sensitivity, and customer relations. The facilitator will observe safety habits, maintain training records, assist with special events, lead various training formats, and contribute to the development and evaluation of training materials. Additionally, the role includes re-training operators on performance aspects, conducting ride-alongs with new operators, and ensuring training presentations are creative and interactive. The position also requires performing other assigned duties, which may include tasks outside the primary responsibilities as requested by management.

Requirements

Valid CDL A with P endorsement.
Defensive Driving Instructor Certified.
PASS Certification Training.
High School diploma or equivalent G.E.D required.
Excellent driving and safety record required.
Must be proficient in Microsoft.
Possess excellent interpersonal and customer relations skills.
Ability to deliver and lead classroom discussion.
Report to work on assigned schedule; ability to adjust to a flexible schedule.
Work with little supervision.
Excellent record keeping.
Ability to promote positive work ethic.
Maintain effective working relationship with all levels of employees.
Understand and carry out detailed written or verbal instructions.
Problem solving skills.
Ability to make oral presentations.
Ability to compose written documents.
Maintain confidentiality.
Respond to emergency situations (reporting to work early/staying late due to bad weather).
Meet required deadlines.
Work under stressful situations.
Must be able to operate office equipment, including but not limited to telephone, computer, binding machines, printer, copy machine, facsimile machine, tablets, and other handheld communication devices.
Must have an understanding of working software such as WebEx, Zoom, or other virtual communication software in order to host training and meeting events virtually.

Nice To Haves

B.S. Degree in related field or combination of education and related experience is preferred.
Supervisory experience is preferred.
Training experience is preferred.
Knowledge of safety procedures, standard operation procedures, and Operations Department policies and procedures is preferred.

Responsibilities

Conducts refresher training of operators on safe operation of all WeGo vehicles.
Trains employees in the classroom as directed.
Conducts sensitivity and customer relations training.
Observes employee’s safety habits for minimum risk of accidents and injuries.
Maintains training records and conducts driver assessments.
Assists in special events provided by WeGo Public Transit.
Leads a variety of training formats, including but not limited to classroom discussions, computer-based training.
Assist in the development of the training materials.
Assist in determining the effectiveness of training programs.
Provide Defensive Driving Refresher training to all company employees.
Re-train operators as necessary in all aspects of performance including but not limited to Defensive Driving, Sensitivity Training, Customer Relations skills, Fare Box, New Services Routes and Equipment, Human Resources and Onboarding Training.
Conducts ride along with new operators.
Train personnel in all aspects of services.
Maintain updated records of training activities and employee participation.
Ensure presentations are creative, interactive, and in different multi-medias.
Can hold meetings and develop presentations on pertinent learning materials as necessary.
Performs other duties as assigned.