Temporary Training Facilitator
About The Position
The Temporary Training Facilitator supports the Utah State University Office of Events in managing scheduling needs for non-academic spaces across USU campuses. The role configures updates in campus scheduling systems, supports users with troubleshooting and training, coordinates reservation needs across campus departments and external clients, and contributes to improvements in scheduling processes. The position works with students, faculty, staff, student organizations, and external clients to support efficient space utilization and communication. It is temporary, with an expected duration from the hire date through November 1, 2027.
Requirements
- Bachelor's degree plus at least 2 years of experience, or a combination of 6 years of education and experience, in business administration, program coordination, project management, or event management.
- Strong organizational skills and ability to manage competing priorities and deadlines.
- Excellent written and verbal communication skills and ability to interact professionally with diverse audiences.
- Ability to independently analyze and solve problems using creative and logical approaches.
- Strong technical aptitude and ability to troubleshoot software and system issues.
- Ability to work independently and as part of a team in a fast-paced environment.
Nice To Haves
- Proficiency with scheduling or event management software such as EMS, Coursedog, or similar platforms.
- Familiarity with university policies and procedures related to space reservations and event planning.
- Experience with large-scale data entry, reporting, and analysis.
- Knowledge of space utilization strategies and inter-departmental coordination.
- Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility to work a varied schedule when necessary.
Responsibilities
- Configure software changes and updates for departments in Coursedog and Event Management System (EMS).
- Serve as the primary contact for scheduling software troubleshooting for students, faculty, and staff; diagnose common issues, guide users through solutions, and escalate complex problems to senior staff.
- Meet with stakeholders to develop processes and best practices, and provide clear, timely instructions on using scheduling systems.
- Provide professional customer service to campus users across USU campuses.
- Coordinate with campus departments, student organizations, and external clients to meet scheduling needs efficiently.
- Work with campus entities to balance space utilization, resolve competing priorities, and support cross-department communication.
- Process reservation requests according to university policies and procedures.
- Assist in developing and implementing policies and procedures for space reservations, utilization, and conflict resolution.
- Maintain accurate data entry and review data for errors or inconsistencies.
- Generate and analyze reports on space usage, reservation trends, and related metrics to inform decision-makers and improve scheduling.
- Recommend improvements to scheduling workflows, systems, and policies based on feedback and operational experience.
- Perform other duties as assigned.
Benefits
- Excellent benefits
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What This Job Offers
Career Level
Mid Level
