Training & Development Manager

JUMP START STORES INC•Kechi, KS

23h

About The Position

The Training & Development Manager designs, implements, and oversees training programs that support Jump Start Stores’ operational excellence, leadership development, safety standards, and customer-service performance. The role partners with Store Managers, District Managers, and Operations leadership to prepare team members at all experience levels to deliver the company’s guest experience. Training programs must be consistent, scalable, and aligned with company values, operating standards, and compliance requirements. The manager develops and maintains standardized training for store-level roles; updates training materials, guides, and procedures; and oversees a consistent 90-day onboarding experience for new retail employees in partnership with HR and Operations. The role delivers training on safety, food handling, cash management, fuel operations, and Kansas compliance requirements, and conducts store visits to check training execution and operational consistency. The role also creates development paths for Shift Leaders, Assistant Managers, and Store Managers; facilitates leadership workshops; supports internal promotions; leads in-person and virtual sessions across Kansas; and trains Store Managers to act as in-store trainers and mentors. Using data, the manager identifies skill gaps, tracks training completion and performance trends, and recommends improvements. Success includes structured onboarding that improves retention and ramp-up, equipping store and district leaders to train their teams, reducing operational errors and compliance issues, strengthening the internal leadership pipeline, and supporting a culture of service, teamwork, safety, and operational excellence.

Requirements

3–5 years of training, store management, or operations leadership experience in convenience stores, retail, and/or restaurants.
Strong understanding of convenience-store operations, including cash management, food programs, fuel operations, safety, and customer service.
Experience designing and delivering training programs for multiple employee levels.
Excellent communication, presentation, and facilitation skills.
Strong planning, organization, and project-management skills.

Nice To Haves

Previous multi-unit or training experience with convenience-store brands.
Experience working with Paycom or a similar HRIS/LMS platform.
Instructional design or curriculum development experience.
Bachelor’s degree in business, Organizational Development, or a related field; preferred but not required.

Responsibilities

Develop and maintain standardized training programs for all store-level roles.
Update training materials, guides, and operational procedures as business needs change.
Oversee onboarding for new retail employees, including a consistent 90-day training experience.
Partner with HR and Operations to align onboarding with company culture and expectations.
Deliver training on safety, food handling, cash management, fuel operations, and Kansas compliance requirements.
Conduct store visits to verify training execution and operational consistency.
Create training paths for Shift Leaders, Assistant Managers, and Store Managers.
Facilitate leadership workshops and support internal promotions.
Lead in-person and virtual training sessions across Kansas.
Train Store Managers to serve as in-store trainers and mentors.
Use data to identify skill gaps and recommend improvements.
Track training completion and performance trends.