Manager, Training and Development
About The Position
The Manager, Training & Development leads the day-to-day operation of SunStrong Management’s Training & Enablement function. The role builds programs, content, and delivery methods to onboard employees and support their ongoing development. It owns the full training lifecycle, including onboarding curricula, role-based upskilling, and organizational readiness for new systems, tools, and processes. This includes preparing internal departments to support newly acquired portfolios and translating enterprise capacity-building priorities into practical programs. This hands-on leadership position designs and delivers training while building and leading a team that may include Content Developers, Content & Knowledge Base Specialists, Field Tech Trainers, instructional designers, or coordinators as the function grows. The Manager partners with Product, Technology, Operations, and Program Management; owns the internal knowledge base and LMS; oversees Train-the-Trainer readiness and field-based technical training; and uses AI-powered tools to accelerate content development. The position is 100% remote.
Requirements
- Bachelor's degree in Business, Education, Organizational Development, Human Resources, or a related field.
- At least 4 years of experience in training, learning and development, instructional design, or organizational enablement.
- Demonstrated experience designing and delivering training programs for varied audiences, including new hires and existing employees.
- Experience leading change-management or readiness efforts tied to new systems, tools, or process rollouts.
- Excellent written, verbal, and facilitation skills, with the ability to engage audiences at all organizational levels.
- Strong organizational skills and the ability to manage multiple training initiatives and cohorts simultaneously.
- Ability to translate business priorities and process changes into clear, digestible training content.
- Sound judgment in balancing hands-on content creation and delivery with team leadership responsibilities.
- Ability to assess training effectiveness and use data to drive continuous improvement.
- Comfort operating in ambiguous or fast-changing environments, particularly during portfolio onboarding.
- Ability to build credibility and rapport with learners and stakeholders across functions.
Nice To Haves
- 1–2 years of direct people-management experience.
- Experience in solar energy, retail energy, or another asset- or transaction-heavy industry.
- Instructional design certification (e.g., CPTD, ATD) or equivalent training.
- Master's degree in Education, Organizational Development, Human Resources, or a related discipline.
- Familiarity with learning management systems (LMS), e-learning authoring tools (e.g., Articulate 360, Rise, Storyline), and AI-powered content or authoring tools.
- Experience managing or contributing to a corporate knowledge base, intranet, or internal documentation library.
- Experience with Agile or iterative approaches to content development and program rollout.
Responsibilities
- Build and lead the Training & Enablement function, establishing consistent onboarding, role-readiness, and continuous upskilling programs across internal teams.
- Design, develop, and maintain training curricula, eLearning modules, and materials for new hires, cross-training, and refresher training, applying adult learning methodologies such as ADDIE and SAM.
- Lead enterprise-wide employee capacity-building and workforce-development initiatives, aligning content and delivery with organizational priorities.
- Evaluate and promote innovative training tools, including AI-powered authoring and content tools, to accelerate onboarding and competency development.
- Lead organizational readiness activities for major initiatives, including change-management planning and training for new systems, tools, and processes.
- Partner with Product, Technology, and Operations to align training with new platform, process, and system rollouts.
- Train internal departments on processes, systems, and procedures needed to onboard, support, and integrate newly acquired portfolios.
- Build and lead a team as the function scales, while directly designing and delivering training as needed.
- Own the internal knowledge base and LMS, ensuring content is accurate, organized, properly published and tested, and easy to find.
- Oversee Train-the-Trainer sessions so facilitators and operational leaders can deliver new or updated content accurately.
- Oversee field-based technical training for field technicians, ensuring consistency in tools, equipment, systems, and safety procedures.
- Coach and develop team members in instructional design, facilitation, content quality, and knowledge-base/LMS maintenance.
- Manage training schedules, resourcing, and workload across onboarding cohorts, module development, upskilling initiatives, and change rollouts.
- Partner with the Program Management team and the Account Manager, Client Onboarding & Integration to align training with program timelines and identify internal training needs ahead of portfolio onboarding.
- Track and report training effectiveness, completion, and readiness metrics, using learner feedback and performance data to prioritize improvements.
Benefits
- Comprehensive benefits, including medical, dental, vision, and life insurance.
- Healthcare flexible spending account.
- 401(k) with employer match.
- Competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
