TRAINING AND DEVELOPMENT MANAGER

SANDIA AREA FEDERAL CREDIT UNION•Albuquerque, NM

1d•Onsite

About The Position

The Training and Development Manager leads the training team, oversees daily department operations, and establishes standards for training quality and effectiveness. The role focuses on coaching and developing trainers, improving employee performance, and ensuring training programs align with Sandia Area Federal Credit Union’s organizational goals. Through leadership, collaboration, and continuous improvement, the Manager fosters employee growth and supports an exceptional member experience. The position is based at the Rutledge Operations Center in Albuquerque, New Mexico. It is not remote or hybrid. The required schedule is Monday through Friday, 8:00 AM to 5:30 PM, subject to change as needed. Travel is minimal.

Requirements

Bachelor’s degree in a related field; directly related experience may be considered as a substitution for the degree requirement.
Five years of applicable experience, including at least two years in a supervisory or leadership role.
General knowledge of credit union branch operations and contact center operations.
Expertise in training delivery and curriculum, with an understanding of financial institution operations.
Ability to develop, design, conduct, coordinate, maintain, evaluate, and measure the effectiveness of employee training programs.
Thorough knowledge of adult training methodologies and delivery methods.
Excellent presentation and public-speaking skills.
Strong interpersonal communication and leadership skills, including the ability to convey goals, set expectations, provide feedback, and develop teams.
Ability to plan, develop, coordinate, and prioritize multiple assignments and adapt to operational demands.
Ability to analyze data and metrics to drive team performance and efficiency.
Ability to engage in difficult situations using interpersonal skills and emotional intelligence.
Ability to work independently, collaborate with a team, and demonstrate attention to detail.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Must be willing and able to drive on company business, maintain a valid driver’s license, and follow Sandia Area’s Driving Policy.
Ability to perform essential functions, including lifting up to 20 pounds as needed.

Nice To Haves

Industry training certification.
Proactive pursuit of professional growth and adaptability to new responsibilities.

Responsibilities

Lead, coach, and mentor training staff to strengthen instructional skills, improve performance, and foster accountability, collaboration, and professional growth.
Oversee daily training department operations, including staff schedules, workload distribution, project coordination, resource management, and prioritization.
Establish, implement, and maintain standards for instructional delivery, curriculum development, training materials, and learner engagement.
Set trainer performance expectations, observe and evaluate trainer effectiveness, provide actionable feedback, and develop individualized coaching plans.
Partner with department leaders and Human Resources to identify skill gaps, assess training needs, and guide the development of relevant learning programs.
Develop and monitor training metrics, evaluate learning outcomes, gather stakeholder feedback, and implement improvements to employee competency, knowledge retention, and on-the-job application.
Build partnerships with department leaders to coordinate training priorities, establish on-the-job learning expectations, maintain accurate training resources, and align employee development with organizational goals and member experience.