Training and Development Generalist

Black Desert Resort • Ivins, UT

9d • $24 - $26 • Onsite

About The Position

The Training and Development Generalist delivers new-hire orientation, facilitates employee training, and supports resort-wide learning initiatives at Black Desert Resort, an ultra-premium destination resort in Southern Utah. This hands-on role works directly with team members to reinforce service standards, build operational knowledge, and support professional development. The Generalist also maintains training records, coordinates learning activities, and partners with department leaders to support consistent training execution across the resort.

Requirements

• Associate's degree required, or an equivalent combination of education and experience.
• Two or more years of experience in employee training, hospitality operations, human resources, or a related field.
• Confident and engaging public speaker able to connect with diverse audiences.
• Passion for hospitality, employee development, and delivering exceptional guest experiences.
• Excellent communication, organizational, interpersonal, and time-management skills.
• Proficiency in Microsoft Office, including PowerPoint, and familiarity with learning management or training tracking systems.
• Ability to work independently, manage multiple priorities, and collaborate with leaders across departments.
• Professionalism, discretion, adaptability, and a positive, approachable demeanor.
• Flexibility for occasional evenings, weekends, and operational training needs.

Nice To Haves

• Bachelor's degree in Human Resources, Hospitality, Education, Business, or a related field.
• Experience facilitating orientation, group training, presentations, or employee development programs.
• Strong knowledge of adult learning principles and interactive training techniques.

Responsibilities

• Facilitate new-hire orientation introducing team members to Black Desert Resort's culture, values, service standards, and workplace expectations.
• Deliver interactive training on guest service excellence, Forbes service standards, workplace skills, and assigned learning topics.
• Facilitate refresher training, departmental learning initiatives, and continuing education programs.
• Assist in developing and updating training presentations, activities, learning materials, and facilitator resources.
• Reinforce consistent application of resort service standards in department standups.
• Observe and facilitate training sessions, gather participant feedback, and recommend improvements to learning programs.
• Support leadership development workshops and employee growth initiatives under the direction of the Senior Training and Development Manager.
• Coordinate training schedules, classrooms, materials, equipment, and other resources for program delivery.
• Maintain accurate training attendance, completion records, certifications, and learning documentation.
• Monitor required training completion and communicate outstanding requirements to employees and department leaders.
• Prepare training communications, calendars, and educational content for internal platforms, including Beekeeper/Connect.
• Support employee engagement, resort culture, and other People Services initiatives as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree