Training and Development Specialist

ZEPF CENTER•Toledo, OH

About The Position

Zepf Center is a behavioral health and substance use disorder services provider in Northwest Ohio. It offers a range of psychiatric, substance abuse, case management, residential, crisis care, therapy, career development, wellness, and primary care services. The agency describes its environment as trauma-informed for both patients and staff. The Training and Development Specialist develops, coordinates, and delivers employee learning programs that support job competency, required training, and professional development. The specialist administers the learning management system, maintains training records, and works with Human Resources, Compliance, and program leaders to implement approved training priorities. The role also supports continuing education and staff and leadership development, while maintaining accurate training documentation and protecting confidential information.

Requirements

Bachelor’s degree in education, human resources, organizational development, business, human services, or a related field; or at least three years of relevant experience in employee training, learning administration, or a closely related function.
Ability to organize learning activities, communicate with diverse audiences, and develop clear written materials.
Proficiency with Microsoft Office, presentation tools, virtual meeting platforms, and electronic recordkeeping, with the ability to learn and administer a learning management system.
Ability to manage competing deadlines, maintain accurate records, handle confidential information, and work independently within established priorities.
Ability to travel between agency locations.
A valid driver’s license and applicable insurance eligibility or proof of personal vehicle insurance are required when driving on agency business.
Employees eligible to drive company vehicles must have a valid driver’s license and be eligible for coverage as defined by the agency’s commercial insurance carrier.
Employees who drive personal vehicles in the course of business must be able to provide proof of insurance.
Ability to apply adult learning principles, create clear instructional materials, and deliver engaging training in person and virtually.
Ability to communicate respectfully and effectively with employees, leaders, subject matter experts, vendors, and community partners across diverse backgrounds and experience levels.
Ability to manage competing training priorities, meet deadlines, coordinate learning activities, and maintain accurate training records.
Ability to administer learning management systems, maintain training assignments and transcripts, generate reports, and support users.
Ability to translate approved training requirements into assignments, monitor completion and learning outcomes, identify barriers, and recommend improvements.
Ability to exercise sound judgment, maintain professional boundaries, and protect confidential employee, client, and organizational information.
Ability to foster a respectful, inclusive learning environment, adapt training to different learning needs, and respond constructively to challenging classroom interactions.
Demonstrates professional and ethical behavior consistent with agency policies and applicable standards.

Nice To Haves

Experience designing and facilitating employee training using adult learning principles.
Experience in behavioral health, healthcare, social services, or a nonprofit setting.
Experience with Relias, continuing education administration, training compliance, and accreditation documentation.
Experience creating online learning content, job aids, or competency assessments.

Responsibilities

Partner with supervisors, employees, Human Resources, and Compliance to identify training needs and recommend learning activities addressing job requirements and skill gaps.
Develop and update training materials, presentations, job aids, and learning activities using adult learning principles and subject matter expert input.
Facilitate instructor-led and virtual training within demonstrated expertise, and coordinate qualified internal or external instructors for specialized topics.
Coordinate new employee orientation and assigned onboarding training with Human Resources and program leaders.
Maintain the training calendar; communicate learning opportunities and deadlines; and coordinate enrollment, facilities, equipment, and training materials.
Administer Relias or the agency’s designated learning management system, including user access, assignments, learning plans, transcripts, reports, and routine vendor support.
Coordinate required training assignments with Compliance and program leaders based on applicable CARF, agency, state, federal, and program requirements, and flag unclear requirements for review.
Monitor training completion and renewal dates, maintain accurate records, notify employees and supervisors of outstanding requirements, and escalate overdue items to the appropriate leader.
Coordinate continuing education activities, including applications, attendance verification, evaluations, certificates, and records required by applicable approval bodies.
Collect participant feedback and assessment results, evaluate training effectiveness, and recommend practical improvements.
Maintain training trackers and audit documentation, and provide a monthly report of training delivery, completion, overdue requirements, evaluations, and follow-up needs.
Support approved staff and leadership development activities and perform other related duties consistent with the position’s purpose.
Perform other duties and responsibilities as assigned.
Administer targeted trainings identified to meet essential competencies and continued professional development.
Maintain current agency-wide training audits for increased accountability.
Manage training plans and transcripts as the Relias LMS administrator and administer continuing education (CEUs).
Provide a monthly Training Development Retention report to the direct supervisor.