Trainer & Instructional Designer

Corpay • Brentwood, TN

6d • Onsite

About The Position

Corpay is hiring a Trainer & Instructional Designer for its Brentwood, Tennessee office. The role creates and delivers engaging, results-driven learning experiences across the organization, with approximately 70% of the work focused on in-person training facilitation and 30% on instructional design and content development. The position reports directly to the Director of CX Content, Learning & Development and collaborates regularly with subject matter experts, team leads, Operations management, and other stakeholders.

The role is expected to work in an office environment, with an assigned workspace, company-issued equipment on site, and formal hands-on training provided. Regular in-office presence is needed for live training sessions, while remote flexibility applies to content development responsibilities. Occasional travel for off-site training or collaboration events may be required.

The successful candidate will deliver and improve onboarding, cross-training, and other learning programs; develop blended learning content; maintain learning materials in learning management systems; track outcomes; and coordinate training initiatives with stakeholders. The position also supports occasional departmental needs outside its primary scope.

Requirements

• 5–6 years of experience in training facilitation and instructional design.
• College degree or equivalent required.
• Proficiency with eLearning authoring and creative tools, including Articulate 360, Adobe Creative Suite, and Canva.
• Experience working with learning management systems, including Lessonly, to manage and deliver content.
• Excellent interpersonal and communication skills and confidence leading in-person training sessions.
• Ability to analyze complex processes and translate them into clear, user-friendly training materials.
• Strong self-motivation and a high level of ownership.
• Strong classroom management, project management, organization, and prioritization skills.
• Ability to work independently while collaborating regularly across departments and stakeholder groups.
• Ability to maintain a regular in-office presence for live training sessions; remote flexibility applies to content development responsibilities.

Nice To Haves

• Experience in financial technology or process training.
• A degree in Education, Instructional Design, Organizational Development, or Communications.

Responsibilities

• Lead in-person instructor-led training sessions in the Nashville-area office and occasional virtual instructor-led sessions.
• Deliver onboarding programs for new hires and cross-training programs for existing team members.
• Make complex or detailed processes engaging and accessible, adapting delivery to learner needs and engagement levels.
• Collect and analyze feedback to improve training quality.
• Collaborate with Operations management and subject matter experts to support learner outcomes.
• Facilitate practical application sessions known internally as training bay.
• Maintain training rooms and keep them organized and tidy.
• Develop blended learning materials, including eLearning modules, microlearning, videos, job aids, and documentation.
• Gather insights from subject matter experts and develop learner-centered content.
• Ensure training content is consistent, clear, and aligned with business goals.
• Upload, organize, and maintain content in learning management systems; track learning outcomes and provide reports.
• Manage multiple priorities and deadlines, communicate progress clearly to stakeholders, and deliver training initiatives consistently.
• Organize, plan, and prioritize work effectively while communicating through verbal and written channels with attention to detail.
• Support occasional departmental needs outside the primary scope of the role.
• Travel occasionally for off-site training or collaboration events.

Benefits

• Medical, dental, and vision benefits available the first month after hire.
• Automatic enrollment into the 401(k) plan, subject to eligibility requirements.
• Virtual fitness classes offered company-wide.
• PTO offerings including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support with local and national organizations.
• Company-wide contests and prizes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree