Traffic Incident Management Specialist

Parsons Corporation•Atlanta, GA

3d•$36 - $63•Hybrid

About The Position

Parsons is seeking Traffic Incident Management Specialists to join a local team focused on enhancing motorist safety in Georgia. In this role, you will lead incident management operations, build stakeholder relationships, coordinate with Traffic Management Center (TMC) staff and field responders, and support real-time traffic management strategies. You will also lead after-action reviews for continuous improvement and support broader project and statewide Traffic Incident Management (TIM) services. Additionally, you will manage the end-to-end delivery of field-based TIM projects, including scope, schedule, budget, and risk management, while coordinating field crews and multidisciplinary teams. You will act as a liaison between various agencies (transportation, law enforcement, fire/EMS, towing/recovery, local partners), facilitate TIM meetings, and develop and deliver TIM training. A key part of the role involves driving performance through data analysis, identifying improvement opportunities, and preparing reports. You will also ensure all field operations adhere to safety standards, MUTCD, and agency guidelines, championing responder safety and effective traffic control. This position is part of the Critical Infrastructure team, focused on designing and delivering critical infrastructure that connects and protects communities.

Requirements

Knowledge of functional area is typically obtained from on-the-job training, work experience, and/or military training.
This level typically requires 5+ years of client training experience.

Nice To Haves

Towing and first responder (police, fire, safety service patrol, etc.) experience is highly preferred.
Enrollment in PM certification program is preferred, but not required.
FHWA Traffic Incident Management Responder Training (Train-the-Trainer is a plus).
Experience in or alongside a Traffic Management Center or Regional Operations Center.
Familiarity with ITS, ATMS/ATIS platforms, CAD integration, AVL, and incident management tools.
Experience using data analysis and visualization tools for performance monitoring and reporting.
Prior leadership of multi-agency TIM teams or regional TIM programs.

Responsibilities

Lead Incident Management Operations in Assigned Area.
Build and maintain working relationships with all stakeholders.
Coordinate closely with Traffic Management Center (TMC) staff, field responders, and other stakeholders on training initiatives.
Support real-time operational decisions for lane closures, detours, DMS messaging, and other traffic management strategies.
Lead after-action reviews to capture lessons learned and implement continuous improvements.
Support all other functional areas of project and statewide Traffic Incident Management Services.
Manage end-to-end delivery of field-based TIM projects, from planning through execution and closeout.
Develop and manage project scope, schedule, budget, and risk for corridor improvements, new TIM deployments, and pilot initiatives.
Coordinate field crews, contractors, and multidisciplinary teams to safely deliver work on time and within budget.
Act as a primary liaison among transportation agencies, law enforcement, fire/EMS, towing/recovery, and local partners.
Facilitate TIM team meetings, working groups, and multi-agency coordination sessions.
Develop and deliver practical, scenario-based TIM training, tabletop exercises, and field drills.
Help shape regional TIM programs, policies, standard operating guidelines, and interagency agreements.
Collect and analyze incident and operations data, including response and clearance times and secondary crash trends.
Identify patterns and opportunities to improve safety, reliability, and responder efficiency.
Prepare reports, dashboards, and presentations that clearly communicate performance to both technical and non-technical audiences.
Ensure all field operations reflect best practices in work zone safety and follow MUTCD and agency standards.
Champion responder safety, proper scene setup, and effective traffic control in the field.
Proactively identify and mitigate safety and operational risks.
Support quality assurance/quality control for TIM-related field work.
Track progress and prepare clear, concise project updates for leadership and client agencies.