Senior Traffic Incident Management Specialist - Transportation Market

Gresham Smith • Charlotte, NC

1d

About The Position

Gresham Smith is seeking a Senior Traffic Incident Management Specialist to join their Transportation Market team. This role involves leading and facilitating statewide and regional Traffic Incident Management (TIM) strategic activities, including first responder training, research and data analysis, report generation, program enhancement recommendations, and coordination between clients and stakeholders. The specialist will also oversee TIM programs, such as quick clearance initiatives, innovations, after-action reviews, planning and facilitating program meetings, and leading outreach efforts. Additionally, they will provide technical guidance and advice on strategic TIM initiatives and perform other duties as assigned by their supervisor. This position contributes to shaping environments where people live, work, and thrive within a supportive, people-first culture.

Requirements

• Bachelor’s degree in a relevant field, or equivalent through 15 years of experience in traffic operations, incident management, law enforcement, or emergency response
• Proficiency in Microsoft Office applications, especially Word and Excel
• Strong attention to detail
• Excellent organizational and time management skills
• Ability to develop and maintain strong interpersonal relationships
• Flexibility to support client project activities outside normal business hours as needed

Nice To Haves

• Genuine curiosity
• Creativity
• Collaborative spirit

Responsibilities

• Lead and facilitate statewide and regional Traffic Incident Management (TIM) strategic activities, including first responder training, research and data analysis, report generation, program enhancement recommendations, and coordination between clients and stakeholders at both statewide and regional levels
• Oversee TIM programs, including quick clearance initiatives, innovations, after-action reviews, planning and facilitating program meetings, and leading outreach efforts
• Provide technical guidance and advice on strategic TIM initiatives
• Perform other duties as assigned by the supervisor

Benefits

• Flexible Schedules
• Generous PTO
• Healthcare (Medical, Dental, Vision, Wellness Programs)
• 401(k) with Company Match
• Short- & Long-term Disability
• Paid Life & AD&D
• Supplemental, Critical Care, Pet, Legal & ID Theft Insurance
• Family Planning and Parental Leave
• Mass/Public Transit Program
• Telemedicine and Employee Assistance Program
• In-house Learning
• Tuition Reimbursement
• Licensure Support
• Professional Organization Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior