Traffic Incident Management Coordinator I - Transportation Market

Gresham Smith•Charlotte, NC

About The Position

The Traffic Incident Management Coordinator I will support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities. This includes delivering first responder training, conducting research and data analysis, generating reports, recommending program enhancements, and coordinating between clients and stakeholders at both the statewide and regional levels. The role involves managing TIM programs, including quick clearance initiatives, innovations, after-action reviews, program meetings, and outreach activities. Additionally, the coordinator will provide technical assistance, advice, data analytics, reporting, and recommendations to enhance statewide and regional incident management initiatives. They will participate in or lead regional TIM, towing and recovery incentive programs, and other stakeholder and internal meetings. Collaboration with and support for other analysts statewide is expected to ensure operational continuity when resources are limited. The work directly contributes to shaping environments where people live, work, and thrive, while growing careers within a supportive, people-first culture.

Requirements

Bachelor’s degree in a relevant field with 15 years of experience, or 20 years of experience in law enforcement, incident management, fire services, and/or emergency response
Experience in contract and staff management
Advanced skills in technical writing and producing comprehensive technical reports
Proficiency in Microsoft Office applications, particularly Word and Excel
Strong attention to detail
Excellent organizational and time management skills
Ability to develop and maintain strong interpersonal relationships
Willingness to support client project activities outside of normal business hours as needed

Nice To Haves

Genuine curiosity
Creativity
Collaborative spirit

Responsibilities

Support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities, including delivering first responder training, conducting research and data analysis, generating reports, recommending program enhancements, and coordinating between clients and stakeholders at both the statewide and regional levels
Manage TIM programs, including quick clearance initiatives, innovations, after-action reviews, program meetings, and outreach activities
Provide technical assistance, advice, data analytics, reporting, and recommendations to enhance statewide and regional incident management initiatives
Participate in or lead regional TIM, towing and recovery incentive programs, and other stakeholder and internal meetings
Collaborate with and support other analysts statewide to ensure operational continuity when resources are limited
Perform other duties as assigned by the supervisor