Incident Management Coordinator

Texas Health & Human Services Commission•Big Spring, TX

3d•$6,000 - $7,254•Onsite

About The Position

The Incident Management Coordinator (IMC) supports the hospital’s incident management process, helping ensure unusual incidents, allegations of abuse, neglect, and exploitation (ANE), crisis situations, and health and safety concerns are addressed promptly, thoroughly, and in accordance with state hospital requirements. The role helps protect patient rights and maintain a safe hospital environment by reviewing investigations, monitoring remedial action decisions, and analyzing data to inform performance improvement. The IMC serves as a communication point among Quality Management, Rights Protection, Risk Management, hospital leadership, external investigators, and internal staff. The coordinator ensures immediate protective actions are taken when needed, follows incidents through resolution, tracks interventions, reviews incident data for trends, assists with incident-management policies, and helps meet reporting requirements. The position works under general supervision with some latitude for independent judgment. The role is based at Big Spring State Hospital in Big Spring, Texas, and is not eligible for telework. Travel may be required up to 10%. The position may require flexible hours, overtime, extended shifts, rotating schedules, or an alternate shift pattern or location for disaster response, recovery, or Continuity of Operations activities. Employees must comply with HHSC immunization policy and state hospital operating procedures related to immunizations. Applicants must pass specified background, drug-screening, and registry checks.

Requirements

Bachelor’s degree from an accredited college or university, with a major in social work, sociology, psychology, or nursing; alternatively, four years of experience in one or more of these fields.
Knowledge of investigative principles, techniques, and procedures; laws governing agency-regulated activities; and general criminal procedures, practices, and rules of evidence.
Skill in interviewing victims, witnesses, and potential individuals causing harm, injury, or damage to persons or property.
Ability to gather, assemble, correlate, and analyze facts; devise solutions; develop and evaluate policies and procedures; prepare reports; and communicate effectively.
Ability to produce written documents and data-analysis reports using Microsoft Office programs.
Ability to accurately and clearly interpret or develop pertinent policies, procedures, and technical reports.
Ability to establish and maintain effective working relationships with staff, individuals, parents, community members, outside state and local investigation agencies, and others.
Ability to organize, coordinate, and delegate routine and complex tasks and supervise others.
Ability to develop monitoring systems, collect and analyze information, and make cost-effective recommendations.
Ability to make effective decisions during unusual incidents and crises.
Ability to analyze results, document recommended actions, and train staff on investigative techniques.
Commitment to the facility mission and workplace and service values.
Pass fingerprint criminal background checks, a pre-employment drug screen, and required registry checks, including CANRS, Nurse Aid, Medication Aide and Employee Misconduct, and LEIE.
Be at least 18 years old to be considered for employment at a state-operated facility.
Comply with HHSC immunization policy and state hospital immunization procedures.
Males between ages 18 and 25 must be registered with the Selective Service.
Flexibility in work hours may be required, including overtime or extended hours.

Nice To Haves

Three years of experience working in a psychiatric healthcare setting.
Before hire, a Texas LVN or RN license (or a license from a state recognizing reciprocity through the Nurse Licensure Compact).
Alternatively, a Licensed Master Social Worker or Licensed Clinical Social Worker credential.

Responsibilities

Provide technical assistance to staff entering initial and follow-up incident reports, including guidance on required content, detail, and individuals involved.
Gather incident information, investigate and track incidents through reporting and resolution, and document each stage of the incident-management process.
Ensure protective actions are carried out and reevaluated as new information becomes available; keep facility leadership and central office informed of developments.
Document preliminary reviews of reportable incidents, including ANE cases, in assigned data-management systems and record team recommendations in required databases and formats.
Contribute to plans of correction for internal and external reviews, surveys, and investigations.
Participate in developing and revising hospital incident-management policies to meet hospital needs and comply with state hospital, external, state, and federal requirements.
Review and analyze incident data for accuracy and integrity; identify trends and patterns and track remedial or corrective action plans to reduce recurrence.
Generate root cause analyses of incident contributing factors, sentinel event reviews involving deaths of individuals in care, and management-initiated investigative reviews as assigned.
Perform other duties as assigned, including supporting disaster response or recovery and Continuity of Operations activation.
Attend work regularly and work assigned schedules, which may include rotating schedules, extended shifts, or overtime.
Organize, coordinate, and delegate routine and complex tasks and supervise the work of others.
Prepare reports, develop monitoring systems, analyze information, make recommendations, and train staff on investigative techniques as needed.