Incident Management Lead

Ensemble Health Partners • Work at Home - Ohio - Other, OH

6d

About The Position

Ensemble describes itself as a provider of technology-enabled revenue cycle management solutions for health systems. The posting identifies the role as Incident Management Lead, but the opportunity description is for a Business Product Analyst supporting the development, enhancement, and maintenance of business products in a healthcare revenue cycle management organization. The description does not provide role-specific incident management duties or qualifications.

The Business Product Analyst ensures product functionality aligns with business needs and client requirements by analyzing data, identifying gaps, and assisting with solutions. The role applies intermediate knowledge to contribute to product improvements and operational efficiency, collaborating with cross-functional teams and supporting product changes aligned with organizational goals.

Ensemble emphasizes customer obsession, embracing new ideas, and striving for excellence. It offers benefits intended to support associates’ physical, emotional, and financial health, invests in professional development, and provides recognition and incentive programs.

Responsibilities

• Analyze business requirements and translate them into functional specifications for product enhancements.
• Collaborate with cross-functional teams to implement product changes and align them with organizational goals.
• Conduct testing and validation of product features for accuracy and compliance with standards.
• Document product workflows, processes, and updates.
• Monitor product performance and identify optimization opportunities using data analysis.
• Investigate root causes of issues and recommend corrective actions.
• Assist in preparing product-related communications and training materials for internal stakeholders.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed