QI Incident Coordinator

People's Arc of Suffolk Careers•Bohemia, NY

About The Position

The Quality Improvement Incident Coordinator, with support from the Director of Quality Improvement, investigates, reviews, documents, and coordinates incident activity for the agency. The role assists with developing and implementing agency-wide policies, procedures, and training to support compliance with state and federal incident-management regulations and guidelines. In alignment with People’s Arc values, the coordinator promotes accountability and continuous improvement by identifying trends, communicating findings, and contributing to efforts that safeguard the safety, rights, dignity, and well-being of the people supported.

Requirements

High school diploma or GED required.
Five or more years of experience working in an OPWDD setting or five or more years of experience working directly as an Incident Investigator.
Incident Investigator certification, or ability to complete the course and pass the certification exam.
Extensive knowledge of Microsoft Office software.
Ability to exercise discretion and protect confidential information, with strong emotional intelligence, sound judgment, and professionalism and respect when handling sensitive situations.
Excellent organizational, communication, interpersonal, and time-management skills.
Flexible working hours and ability to work outside normal business hours as needed.
Ability to travel to all People’s Arc of Suffolk locations as needed.
Valid New York State Driver’s License.

Nice To Haves

Bachelor’s degree in human services or a related field preferred.
Knowledge of OPWDD Incident Management Regulations.
Experience working with OPWDD’s incident-management software (IRMA).

Responsibilities

Independently plan, conduct, and document incident investigations in accordance with regulatory standards and agency policies and procedures; determine appropriate investigative methods, gather and evaluate evidence, assess credibility, and reach investigative findings.
Triage new incident reports, monitor investigation progress, maintain tracking systems, oversee compliance with investigation timelines and completion deadlines, and track incident closure and related compliance activities.
Evaluate incident documentation and investigative findings; determine appropriate follow-up, recommend corrective actions, and communicate findings and recommendations to programs, support departments, and agency administration.
Prepare agendas, attend and take minutes at weekly Sub Incident Review Committee meetings and monthly Incident Review Committee meetings, and distribute minutes in accordance with agency procedures.
Compile, organize, and distribute incident packets and reports.
Maintain incident-management data systems, including the IRMA system.
Represent the department at internal and off-site meetings and training related to incidents or Quality Improvement initiatives.
Assist with general and specific incident-management and abuse-and-neglect-prevention training throughout the agency.
Assist with developing the annual Trend Report covering reportable and non-reportable incidents to identify patterns, inform prevention efforts, and support continuous improvement.
Perform other duties as assigned.