Traffic Incident Management Specialist - Transportation Market
About The Position
The Traffic Incident Management Specialist will support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities. This includes first responder training, research, data analysis, report generation, program improvement recommendations, and coordination between clients and stakeholders. The role also involves assisting with TIM programs such as quick clearance initiatives, innovations, after-action reviews, program meetings, and outreach activities. The specialist will provide technical assistance, advice, data analytics, reporting, program enhancement recommendations, and guidance related to statewide and regional incident management initiatives. They will also participate in or lead regional TIM meetings, towing and recovery incentive programs, and other stakeholder and internal meetings. Collaboration with team members is essential to maintain operational continuity when stationed resources are limited. The work directly contributes to shaping environments where people live, work, and thrive, while growing a career within a supportive, people-first culture.
Requirements
- Associate degree in a relevant field, or equivalent qualifications with 3–4 years of experience in traffic operations, incident management, law enforcement, and/or emergency response
- Proficiency in Microsoft Office applications, particularly Word and Excel
- Strong attention to detail
- Excellent organizational and time management skills
- Ability to establish and maintain effective interpersonal relationships
- Flexibility to support client project activities outside normal business hours as needed
Nice To Haves
- Genuine curiosity, creativity, and a collaborative spirit
Responsibilities
- Support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities including first responder training, research, data analysis, report generation, program improvement recommendations, and coordination between clients and stakeholders
- Assist with TIM programs such as quick clearance initiatives, innovations, after-action reviews, program meetings, and outreach activities
- Provide technical assistance, advice, data analytics, reporting, program enhancement recommendations, and guidance related to statewide and regional incident management initiatives
- Participate in or lead regional TIM meetings, towing and recovery incentive programs, and other stakeholder and internal meetings
- Collaborate with team members to maintain operational continuity when stationed resources are limited
- Perform other duties as assigned by the supervisor
Benefits
- In-house Learning
- Tuition Reimbursement
- Licensure Support
- Professional Organization Engagement
- Flexible Schedules
- Generous PTO
- Healthcare (Medical, Dental, Vision, Wellness Programs)
- 401(k) with Company Match
- Short- & Long-term Disability
- Paid Life & AD&D
- Supplemental, Critical Care, Pet, Legal & ID Theft Insurance
- Family Planning and Parental Leave
- Mass/Public Transit Program
- Telemedicine and Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
