Traffic Incident Management Specialist - Transportation Market

Gresham Smith•Charlotte, NC

About The Position

Gresham Smith is seeking a Traffic Incident Management Specialist to support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities. This role involves first responder training, research, data analysis, report generation, program improvement recommendations, and coordination between clients and stakeholders. The specialist will assist with TIM programs such as quick clearance initiatives, innovations, after-action reviews, program meetings, and outreach activities. They will provide technical assistance, advice, data analytics, reporting, program enhancement recommendations, and guidance related to statewide and regional incident management initiatives. The role also includes participating in or leading regional TIM meetings, towing and recovery incentive programs, and other stakeholder and internal meetings. Collaboration with team members to maintain operational continuity when stationed resources are limited is also a key aspect. The work directly contributes to shaping environments where people live, work, and thrive, within a supportive, people-first culture.

Requirements

Associate degree in a relevant field, or equivalent qualifications with 3–4 years of experience in traffic operations, incident management, law enforcement, and/or emergency response
Proficiency in Microsoft Office applications, particularly Word and Excel
Strong attention to detail
Excellent organizational and time management skills
Ability to establish and maintain effective interpersonal relationships
Flexibility to support client project activities outside normal business hours as needed

Responsibilities

Support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities including first responder training, research, data analysis, report generation, program improvement recommendations, and coordination between clients and stakeholders
Assist with TIM programs such as quick clearance initiatives, innovations, after-action reviews, program meetings, and outreach activities
Provide technical assistance, advice, data analytics, reporting, program enhancement recommendations, and guidance related to statewide and regional incident management initiatives
Participate in or lead regional TIM meetings, towing and recovery incentive programs, and other stakeholder and internal meetings
Collaborate with team members to maintain operational continuity when stationed resources are limited
Perform other duties as assigned by the supervisor