Traffic Coordinator

CBX Global•Jacksonville, FL

12d

About The Position

The Traffic Coordinator is a detail-oriented team member who supports warehouse and customer service teams to ensure efficient daily operations. The primary role is managing and organizing daily inbound and outbound operations. The position requires strong communication, organization, and scheduling skills.

Requirements

One year of experience handling traffic, documentation, and customer service functions for ocean transportation.
High school diploma or equivalent.
Excellent written and verbal communication skills in English.
Basic skills in MS Word, Excel, and Outlook.
Ability to communicate effectively in a business environment, including reading and writing.
Ability to prioritize and handle multiple tasks simultaneously.
Ability to exercise sound judgment when prioritizing projects delegated by a supervisor.

Nice To Haves

Spanish communication skills; preferred but not required.

Responsibilities

Ensure daily truck capacity is available to provide excellent customer service while maintaining expected margins.
Arrange loads for dispatch and update systems according to departmental policies.
Implement strategic policies that support profitable growth and company and customer goals.
Meet and exceed client expectations and needs.
Plan daily receiving and dispatching based on customer requirements.
Work daily with Customer Service and Warehouse teams to ensure shipments comply with service dates.
Find solutions to issues that arise with dispatching.
Monitor vendor service agreements and requests to ensure they align with requested services.
Escalate situations to Managers and Directors with supporting data.
Monitor carrier appointments and ensure they are completed as scheduled.
Revise internal forecast reports to plan daily operations.
Monitor emails to ensure load plans and other inquiries from the customer service team are completed appropriately.
Perform other related duties as necessary or assigned.