Traffic Coordinator

Helen of Troy•Olive Branch, MS

23h

About The Position

The Traffic Coordinator manages outbound freight, compares rates to minimize shipping costs, and monitors shipments from origin to destination to ensure on-time delivery. The role reviews customer profiles and guidelines, plans and allocates shipments through the Transportation Management System, selects appropriate transportation methods, and coordinates order consolidation to improve efficiency and reduce costs. The coordinator works closely with warehouse operations, planning, customer service, supervisors, and other personnel across shifts to process orders and balance workloads. The position requires 40 hours per week, Monday through Friday, and the ability to work in warehouse settings with varying temperatures.

Requirements

High school diploma or 1–2 years of experience.
General knowledge of warehouse management systems and inventory control practices.
Strong analytical and quantitative skills.
Knowledge of current rate bases and fuel surcharges, and ability to use current rates to identify suitable carrier services and costs for shipping lanes.
Ability to negotiate rates for daily shipments as needed.
Ability to derive and use mathematical models.
Ability to identify appropriate services for outbound shipments.
Ability to calculate cubic feet to meet distribution plan goals.
Ability to use cubic-foot knowledge to optimize trailer use.
Knowledge of weight breaks and transportation modes.
Extensive knowledge of Transportation Management System applications.
Strong internal and external customer service skills.
Working knowledge of Microsoft Office Suite.
Excellent oral and written English communication skills.
Ability to use good judgment and make decisions in the best interests of operations.
Ability to lift 50 pounds and to stoop, bend, and walk.
Ability to follow applicable OSHA safety rules and regulations.
Ability to work 40 hours per week, Monday through Friday.
Must be authorized to work in the United States on a full-time basis.

Responsibilities

Review customer profiles to ensure they are current and compliant with customer requirements.
Compare rates and select delivery and transportation methods that minimize costs and support customer satisfaction.
Develop and maintain transportation procedures to improve delivery efficiency.
Monitor shipments from origin to destination and ensure on-time delivery.
Monitor non-compliance fees and ensure shipments follow customer guidelines.
Manage the EDI Operations report and ensure customers are reviewed before shipping.
Plan shipments daily and allocate orders through the Transportation Management System before shipping.
Ensure correct transportation methods are used and consolidate freight where appropriate.
Work with Operations and Customer Service to balance workloads.
Analyze and schedule pending outbound orders daily, including trip building and order consolidation to maximize freight savings.
Identify opportunities to consolidate small-package and less-than-truckload orders into truckload shipments to reduce freight costs.
Review and troubleshoot exception orders.
Coordinate and process orders that arrive at the warehouse each day before handing them off to the planning team.
Review orders for consolidation opportunities across organizations.
Work with Operations and Planning to improve order processing and loading.
Communicate with supervisors and key personnel within and between shifts.
Support other shifts, departmental managers, and supervisors as needed.
Perform other duties as assigned.