Traffic Coordinator

Southern Glazer's•Kansas City, MO

About The Position

The Traffic Coordinator (described in the posting as the Distribution Router) schedules and dispatches drivers transporting products, using radio, telephone, or computer systems to communicate assignments and track work progress. The role oversees customer-service delivery and route setup, supports routing software and related system maintenance, coordinates special orders and truck loads, and provides reports and loading information to supervisors. The position typically works Monday through Thursday from 10:00 a.m. to 8:00 p.m. Extended hours, overtime, weekends, and peak-season schedules may be required. Southern Glazer’s Wine and Spirits is a family-owned beverage distributor founded in 1933. The company describes a culture focused on employee support, growth, belonging, excellence, innovation, and community. The stated hourly pay range is $27.00–$32.00, plus incentives; final compensation depends on the candidate’s education, skills, and experience.

Requirements

High school diploma or equivalent.
At least one year of experience.
Experience working in a routing or dispatch department.
Knowledge of the local metropolitan area and extensive understanding of local market geography.
Must be at least 21 years old.
Ability to frequently lift, lower, push, carry, or pull up to 48 pounds.
Ability to regularly sit and operate machinery such as forklifts, pallet jacks, and battery change stations.

Responsibilities

Manage customer-service delivery and route setup, including work in Roadnet and Mobile Cast.
Maintain software systems as needed for efficient operation.
Coordinate large special orders with branch driver supervisors and help balance loads and stops across route trucks.
Work with Customer Service and Corporate Information Systems on nightly billing and end-of-day reports.
Print and distribute reports generated by software systems.
Provide loading information to night supervisors as required.
Route and dispatch an average of 17 or more truck routes daily.
Coordinate driver routes based on customer requests, geographic considerations, Department of Transportation regulations, and company policies.
Notify drivers and warehouse supervisors or management of schedules and assignments.
Operate an automated routing system, track schedules and route or assignment changes, and maintain follow-up information.
Track and enter driver mileage and hours in the recordkeeping system.
Work with sales and customer assistance teams to resolve shipping or delivery discrepancies and product-arrival concerns.
Make on-demand decisions to resolve issues efficiently while minimizing disruption to routes and customers.
Perform other related duties as assigned.