Traffic Coordinator- Dispatcher

ACE Hardware•La Crosse, WI

1d•Hybrid

About The Position

Ace Hardware is seeking a Traffic Coordinator- Dispatcher to join their team. This role involves dispatching drivers, verifying driver capabilities, auditing and updating transportation management systems (TMS), managing electronic logging device (ELD) issues, planning work assignments and equipment utilization, tracking equipment, scheduling repairs, supporting route planning, responding to emergencies, ensuring loads are closed in TMS, managing tracking accuracy, handling delivery time changes, preparing transportation paperwork, assigning routes for Ace Fleet Drivers, maintaining reports, interacting with Ace Retailers, and serving as a point of contact for drivers. The position also includes various administrative duties. Ace Hardware is committed to promoting and maintaining a safe, healthy, and injury-free environment for all team members.

Requirements

Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
Be an active participant in contributing to a successful safety culture in the facility.
High School Diploma or equivalent.
Excellent computer skills. Experience with Microsoft Word, Excel and Outlook required.
Customer service experience.
Excellent phone skills including professional phone presence.
Excellent writing ability.
Expert problem solving skills, with ability to interact with customers and follow through quickly with problem resolution.
Ability to work in warehouse/office environment.
Flexibility to work earlier or later to complete daily tasks.
Self-starter who is motivated and works well independently with little supervision.

Nice To Haves

Experience with AS400, WMS, and SAP preferred.

Responsibilities

Dispatch drivers (Phone, email, in-person) to align with Extra board and length-of-service procedures.
Verify all drivers can perform next day’s duties based on work performed today and HOS limitations.
Audit/Update TMS times and carrier tenders prior to 5 PM the day before store delivery.
Correct ELD issues and support HOS compliance.
Plan work assignments and equipment utilization.
Track and locate equipment.
Schedule and organize the day’s repairs, pm schedules, and services.
Support daily route planning.
Respond to emergencies and dispatch personnel/vehicles.
Ensure loads are closed in TMS.
Help manage Track My Truck and Four Kites tracking accuracy.
Handle/communicate delivery time changes with retailers.
Prepare transportation paperwork for drivers, routes, and backhaul.
Assign route for Ace Fleet Drivers.
Maintain Daily/Weekly reports.
Interact with Ace Retailers providing information and services.
Serve as point of contact for the Drivers.
Various other administrative duties, including Ace Retailer packing list and BOLs.

Benefits

Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
Long-term Career Opportunities
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Adoption cost reimbursement