Traffic Controller

Seneca Gaming Corporation • Salamanca, NY

3d

About The Position

The Traffic Controller directs vehicles entering and leaving the casino, including traffic to and from valet and self-parking areas. The role requires providing professional customer service, following company and regulatory policies, and maintaining a safe, professional work environment. Duties are performed under Seneca Gaming Corporation policies, procedures, Internal Control Standards, and objectives. Work hours are determined by a 24-hour schedule. Duties, responsibilities, requirements, and expectations may change as needed.

Requirements

• Must be at least 18 years old upon employment.
• High school diploma or equivalent required.
• Must possess and maintain a valid driver's license and substantiate a safe driving record acceptable to the company's liability insurance carrier.
• Excellent communication skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interact effectively with customers and employees.
• Ability to resolve problems and conflicts diplomatically and tactfully.
• Able to stand for long periods and balance, stoop, kneel, crouch, reach, walk, push, pull, lift, talk, hear, and perform repetitive motions.
• Able to exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and a negligible amount constantly to move objects.
• Visual acuity sufficient to make general observations of facilities.
• Able to maintain physical stamina and a proper mental attitude under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Direct incoming and outgoing vehicles to and from valet and self-parking areas.
• Maintain current knowledge of information-security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them at all times.
• Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner with patrons.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and comply with regulatory, departmental, and company policies.
• Complete required SGC Training programs within nine months of starting employment.
• Attend necessary meetings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED