Traffic Controller/Cleveland Clinic Main Campus

Towne Park•Cleveland, OH

3d•$15 - $17•Onsite

About The Position

The Traffic Controller directs vehicular traffic in designated areas while providing exceptional hospitality services. The role may include issuing valet parking tickets, following mystery shop standards, upholding parking policies and procedures, and parking and retrieving guest vehicles safely and promptly. The position may also assist guests with luggage during arrival and departure, where applicable. The role provides attentive, friendly service to patients and guests; assists with directions and inquiries; shares information about the surrounding area and attractions; and protects guest confidentiality in accordance with HIPAA requirements. The Traffic Controller gathers information about daily events and rates and maintains claim checks and guest folio archives. Work follows established practices and procedures, with specific directions and frequent checks. Travel of up to 5% may be required. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. The hourly base pay range is $15–$17. Most work is performed outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat or cold.

Requirements

High school diploma or GED; alternatively, an equivalent combination of education and experience may be accepted.
Must be at least 18 years of age.
One to three months of related experience and/or training, or an equivalent combination of education and experience if the candidate does not have a high school diploma or GED.
Knowledge of traffic and valet procedures.
Ability to read and write standard English, understand simple instructions and short correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
Ability to perform basic arithmetic, including operations with three-digit numbers and multiplication and division by 10s and 100s, using American units of money, weight, volume, and distance.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to drive a manual-transmission vehicle and perform parallel parking.
Ability to meet the position’s physical demands, including standing or sitting for extended periods, walking, running, climbing stairs, and lifting or moving objects as described.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Direct vehicular traffic while providing attentive, friendly service to patients and guests.
Assist the marketing department with marketing efforts targeted to existing clients.
Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; acknowledge and greet guests promptly.
Use guests’ last names when appropriate, use the salutation of the day, welcome guests, and follow proper Towne Park phone etiquette.
Maintain accuracy and composure under pressure.
Assist guests with directions and other inquiries, provide information about the surrounding area and attractions, and stand while serving guests.
Protect guest confidentiality in accordance with HIPAA requirements.
Collect data in accordance with parking operations, if applicable.
Obtain information about daily events and rates to be charged.
Maintain claim checks and guest folio archives.
Run to park and retrieve vehicles, and drive slowly and cautiously.
When directed, issue valet parking tickets, follow mystery shop standards, uphold parking policies and procedures, and park or retrieve guest vehicles safely and promptly.
When applicable, assist guests with luggage during arrival and departure.
Perform other duties as assigned.