Traffic Controller/Cleveland Clinic Main Campus

Towne Park•Cleveland, OH

2d•Onsite

About The Position

The Traffic Coordinator directs vehicular traffic in designated areas while providing attentive, friendly hospitality services. The role may also include issuing valet parking tickets according to mystery-shop standards, enforcing site parking policies and procedures, and parking and retrieving guest vehicles safely and promptly. Where applicable, the employee assists guests with luggage during arrival and departure. The position involves greeting and assisting guests, answering questions and providing directions, protecting guest confidentiality, collecting parking-operation data, and maintaining event, rate, claim-check, and guest-folio information. The work is guided by established procedures and specific operational instructions, and is checked or verified frequently. Most work is performed outdoors, potentially for the entire shift, in extreme heat or cold.

Requirements

High school diploma or GED required.
Must be at least 18 years of age.
One to three months of related experience and/or training, or an equivalent combination of education and experience if the applicant does not have a high school diploma or GED.
Knowledge of traffic and valet procedures.
Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including operations with American money and units of weight, volume, and distance.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Must be able to drive a manual-transmission vehicle and perform parallel parking.
Ability to meet the physical requirements, including extended sitting or standing, walking, running, stair climbing, and lifting requirements up to 50 pounds occasionally.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Direct vehicular traffic while providing attentive, friendly service to patients and guests.
Assist with marketing efforts targeted to existing clients.
Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers.
Acknowledge and greet guests promptly, use guests’ last names when appropriate, use the salutation of the day, welcome guests, and follow Towne Park phone etiquette.
Maintain accuracy and composure under pressure.
Assist guests with directions and other inquiries, and provide information about the surrounding area and main attractions.
Stand while serving guests.
Protect guest confidentiality in accordance with HIPAA requirements.
Collect data in accordance with parking operations, when applicable.
Obtain information about daily events and applicable rates.
Maintain claim checks and guest folio archives.
Issue valet parking tickets when directed and follow mystery-shop standards for each arrival.
Uphold site parking policies and procedures when required.
Park and retrieve guest vehicles safely and promptly when required; run at top speed when parking or retrieving vehicles and drive slowly and cautiously.
Assist guests with luggage, including delivery and pickup, when applicable.
Perform other duties as assigned.