Traffic Controller - UF Shands & Hotel Eleo

Towne Park•Gainesville, FL

About The Position

The Traffic Controller directs vehicular traffic in designated areas while providing exceptional hospitality services. The role may include issuing valet parking tickets to patients and guests, following mystery shop standards, and upholding site management parking policies and procedures. When required, the Traffic Controller parks and retrieves guest vehicles safely and promptly and assists with guest luggage during arrival and departure where applicable. The position involves greeting and assisting guests, answering inquiries and providing directions and information about the surrounding area and attractions. The Traffic Controller maintains a professional demeanor, protects guest confidentiality in accordance with HIPAA requirements, and collects parking operations data when applicable. Other duties may be assigned. The listed work schedules are Monday through Friday, 6 a.m.–2 p.m. or 8 a.m.–4 p.m. Most work is outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required. The hourly base pay range is $15 per hour.

Requirements

High school diploma or GED; alternatively, equivalent education and experience if the applicant does not have a high school diploma or GED.
Must be at least 18 years of age.
One to three months of related experience and/or training, or an equivalent combination of education and experience if no high school diploma or GED.
Knowledge of traffic and valet procedures.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
Ability to perform basic arithmetic, including calculations with American money and units of weight, volume, and distance.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Must be able to drive a manual transmission vehicle and perform parallel parking.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Direct vehicular traffic while providing attentive, friendly service to patients and guests.
Assist the marketing department with marketing efforts targeted to existing clients.
Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; acknowledge and greet guests promptly.
Use guests’ last names when appropriate, maintain accuracy and composure under pressure, use the appropriate salutation, welcome guests, and follow proper phone etiquette.
Assist guests with directions and other inquiries, provide information about the surrounding area and attractions, and stand while serving guests.
Protect guest confidentiality in accordance with HIPAA requirements.
Collect data in accordance with parking operations, when applicable.
Obtain information about daily events and rates to be charged.
Maintain claim checks and guest folio archives.
When required, issue valet parking tickets according to mystery shop standards, uphold parking policies and procedures, and park and retrieve guest vehicles safely and promptly.
Assist guests with luggage during arrival and departure where applicable.
Perform other duties as assigned.