Lead Valet Attendant - UF Shands & Hotel Eleo

Towne Park•Gainesville, FL

5d•$14 - $18

About The Position

The Lead Valet Attendant orchestrates the guest service experience while working alongside coworkers to ensure the site’s service standards are met or exceeded. Under the direction of the Account Manager, the position includes coordination and administrative duties, troubleshooting, and guidance when the manager is not on-site. The role is not a management position, but may require handling critical issues and making judgment calls when expediency is important. For non-urgent issues, the attendant reports the facts to the manager and seeks direction. The attendant welcomes guests, assists with doors and luggage, explains valet procedures, and parks and retrieves vehicles. The role also leads coworkers by example, helps coordinate routine work assignments, and completes vehicle, revenue, and shift records. Work is primarily outdoors for extended periods, potentially for the entire shift, and involves exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or general education degree (GED).
At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
Must complete the Wheelchair Safety Training course provided by Towne Park.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Must have and maintain a valid driver’s license and a clean driving record.
Must be able to drive a manual transmission.
Must be able to speak, read, and write Standard English; comprehend simple instructions and short correspondence; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Must be able to apply reasoning and understanding to follow written, oral, or diagrammed instructions.
Must be able to add, subtract, multiply, and divide using three-digit numbers and 10s and 100s, including calculations involving American money.
Must understand 24-hour and military time systems and rates applicable to elapsed time.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and deliver the site’s hospitality standards.
Open vehicle and hotel doors, check in arriving guests, and explain vehicle parking and retrieval procedures.
Park and retrieve vehicles slowly and cautiously, and handle guest complaints and difficult situations with accuracy and composure.
Use proper phone etiquette, remain in appropriate guest-service areas when not performing other tasks, provide room presentations for bell services, and deliver or pick up items from guest rooms.
Assist guests with directions, taxis, reservations, and other inquiries; maintain knowledge of the facility, amenities, local attractions, parking rates, and other pertinent information.
Lead coworkers by example and communicate effectively to support high levels of guest service; assign routine roles and, at the Account Manager’s direction, assign non-routine roles or reduce staffing when business conditions require.
Issue claim checks after receiving vehicle keys, collect claim checks before returning keys, and complete vehicle ticket information, damage surveys, and claim check receipts.
Secure vehicle keys on a belt clip or in a locked key box.
Ensure staff do not provide lift services to hotel or hospital guests and offer only a hand for assistance; check wheelchairs for safe operation before each use and clean them after use.
Protect guest confidentiality in accordance with HIPAA requirements and safeguard customer financial and identifying information.
Assist the Account Manager with building work schedules and notify coworkers of schedule changes or openings when asked.
Identify and collect revenue for vehicles; complete accurate cash drop slips, cash drop envelopes, shift reports, and other shift paperwork; reconcile revenue and tickets at the end of each shift.