Overnight Valet Attendant - UF Shands & Hotel Eleo

Towne Park•Gainesville, FL

3d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely and assists with luggage, including delivery, pickup, and storage as applicable. The associate also helps guests with directions, transportation, reservations, facility information, and other inquiries, and handles parking documentation and payments. Most work is performed outdoors, potentially for the entire shift, in hot or cold weather.

Requirements

High school diploma or GED.
Valid driver's license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers and to use American currency; understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the role, including extended sitting or standing, movement and climbing as needed, and lifting or moving objects.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly, use their last names, and welcome them using the appropriate salutation.
Follow Towne Park phone etiquette and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously, open vehicle and hotel doors, and assist with bell services and luggage storage as needed.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle and valet records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect parking revenue when needed.