Overnight Valet Attendant - UF Shands & Hotel Eleo

Towne Park•Gainesville, FL

About The Position

The Guest Service Associate provides attentive, friendly and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles promptly and safely, assisting with luggage and bell services, and supporting guests during arrival and departure. The position follows established practices and procedures, with work frequently checked or verified. The work schedule is Monday through Sunday, 9:30 p.m. to 6:00 a.m. The hourly base pay is $14.48 plus tips. The majority of work is outdoors for extended periods, potentially for the entire shift, and employees may encounter extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations with guests, clients and employees.
Ability to perform basic arithmetic with three-digit numbers, tens and hundreds, and units of American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the stated physical requirements, including lifting or exerting up to 100 pounds occasionally, up to 50 pounds frequently and up to 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly and professional demeanor with guests, co-workers and clients; greet guests within five feet and use guests’ last names during interactions.
Use the appropriate salutation of the day, welcome guests, follow Towne Park phone etiquette and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations and other inquiries; provide information about facility outlets, meeting rooms, amenities and local attractions.
Deliver messages, items and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys, and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys and claim-check receipts; complete the location on key tags after parking vehicles.
Calculate and collect revenue for vehicles when needed.