Traffic Controller - UF Shands & Hotel Eleo

Towne Park • Gainesville, FL

2d

About The Position

The Traffic Coordinator directs vehicular traffic in designated areas while providing attentive, friendly hospitality services. The role may include issuing valet parking tickets to patients and guests in accordance with mystery-shop standards, upholding site parking policies and procedures, and parking and retrieving guest vehicles safely and promptly. When applicable, the coordinator also assists with guest luggage during arrival and departure.

The position involves greeting guests professionally, responding to inquiries and providing directions and information about nearby attractions, protecting guest confidentiality, and collecting operational data where required. Other duties include obtaining daily event and rate information, maintaining claim checks and guest folio archives, and assisting the marketing department with client-focused efforts. Work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat or cold.

Requirements

• High school diploma or GED required.
• Must be at least 18 years of age.
• One to three months of related experience and/or training, or an equivalent combination of education and experience if no high school diploma or GED.
• Knowledge of traffic and valet procedures.
• Ability to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic, including calculations involving American money and units of weight, volume, and distance.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Must be able to drive a manual transmission vehicle and perform parallel parking.

Nice To Haves

• Customer service experience preferred.
• Register or computer experience preferred.

Responsibilities

• Direct vehicular traffic while providing attentive, friendly service to patients and guests.
• Assist the marketing department with marketing efforts targeted to existing clients.
• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers.
• Acknowledge and greet guests promptly; use guests’ last names when appropriate, the salutation of the day, and proper Towne Park phone etiquette.
• Maintain accuracy and composure under pressure.
• Assist guests with directions and other inquiries, and provide information about the surrounding area and main attractions as needed.
• Stand while serving guests.
• Protect guest confidentiality in accordance with HIPAA requirements.
• Collect data in accordance with parking operations, when applicable.
• Obtain information about daily events and rates to be charged.
• Maintain claim checks and guest folio archives.
• Issue valet parking tickets in accordance with mystery-shop standards when directed.
• Uphold site parking policies and procedures when required.
• Park and retrieve guest vehicles safely and promptly when required; drive slowly and cautiously.
• Assist guests with luggage, including delivery and pickup during arrival and departure, where applicable.
• Perform other duties as assigned.

Benefits

• Eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible to enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED