Rooms Controller - Hotel Operations

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

17h

About The Position

Under the direction of the Front Desk Manager/Assistant Manager, the Rooms Controller is responsible for accurately rating rooms and ensuring the room rack is properly adjusted. The role supports hotel operations through room-status updates, report preparation, communications with hotel departments, and responses to guest requests. The position also includes maintaining property protocols, including wiping down high-touch surfaces and cleaning room keys for reuse.

Responsibilities

Check out vacant and clean rooms that are due out and change room statuses in the rack.
Communicate and work with management by email or in person.
Communicate by phone or email with housekeeping, VIP, accounting, and in-room dining.
Run assigned reports, including verifying room rates, and email reports to relevant departments.
Answer and respond to incoming phone calls and Zingle texts regarding guest requests.
Respond to guests checking out via video checkout or making on-demand video purchases through Sonifi.
Offer bell assistance to each departing guest and run applicable reports to verify room rates.
Assist with check-ins as business demands and/or hotel occupancy require.
Follow property protocols and guidelines, including wiping down high-touch surfaces and cleaning room keys for reuse.
Perform other duties as assigned.