Lead Valet Attendant - UF Health Flagler Hospital

Towne Park•St. Augustine, FL

4d•Onsite

About The Position

The Lead Valet Attendant helps deliver a welcoming, professional service experience for guests at UF Health Flagler Hospital and works alongside coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the role includes coordination and administrative duties, troubleshooting, and providing guidance when the manager is not on-site. The position is not a management role, but may require judgment calls to address urgent issues; non-urgent matters are reported to the manager for direction. The role includes greeting guests, opening doors, checking in guests, explaining parking and retrieval procedures, and carefully parking and retrieving vehicles. The attendant also assists with guest inquiries and deliveries, leads coworkers by example, supports shift staffing and scheduling, manages vehicle tickets and keys, protects guest information, collects and reconciles revenue, and completes shift paperwork. The schedule is Monday through Friday, 7 a.m. to 5 p.m. The hourly base pay is $15 plus tips.

Requirements

High school diploma or GED.
At least 18 years of age.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Valid driver’s license and clean driving record.
Ability to drive a manual transmission.
Ability to pass a criminal background check, motor vehicle record check, and drug screen.
Must complete the Wheelchair Safety Training course provided by Towne Park.
Ability to speak, read, and write Standard English and understand simple instructions, correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to follow written, oral, or diagram-based instructions using reasoning and understanding.
Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, and perform these operations using American currency.
Ability to understand 24-hour and military time systems and rates based on elapsed time.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet arriving guests within 30 seconds and provide the appropriate greeting for the site.
Participate in “The Show” and deliver “Aggressive Hospitality” to guests.
Open vehicle and hotel doors, check in arriving guests, and explain vehicle parking and retrieval procedures.
Park and retrieve vehicles slowly and cautiously, while maintaining accuracy and composure when handling complaints or difficult situations.
Use proper phone etiquette, remain in designated areas when not assisting guests or performing other tasks, and provide room presentations and bell services as needed.
Assist with delivery and pickup of items to guest rooms and help guests with directions, taxis, reservations, and other inquiries.
Maintain detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, local attractions, parking rates, and other pertinent information.
Promote teamwork and effective communication; lead the work group in providing guest service, assign routine roles to associates, and assign non-routine roles at the Account Manager’s direction.
Reduce staffing during a shift when business conditions dictate, using an approved method and at the Account Manager’s direction.
Issue claim checks only after receiving vehicle keys, collect claim checks before issuing keys, and complete vehicle ticket information, damage surveys, and claim check receipts.
Secure vehicle keys on a belt clip or in a locked key box.
Ensure staff do not provide lifting services to hospital guests and instead offer a hand for assistance; check wheelchairs for safe operation before use and clean them after use.
Protect guest confidentiality in accordance with HIPAA requirements and safeguard customer financial and identifying information.
Assist the Account Manager with building work schedules and contact associates about schedule changes or openings on the manager’s behalf.
Identify and collect revenue for vehicles, complete accurate cash drop slips and envelopes, and complete shift reports and other paperwork.
Reconcile revenue and tickets at the end of each shift.