Hospital Valet Attendant - UF Health Flagler Hospital

Towne Park•St. Augustine, FL

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, helping with luggage and bell services as needed, and supporting guests during arrival and departure. The position also assists with directions, transportation, reservations, facility information, and other guest inquiries. It explains parking rates and retrieval procedures and accurately maintains vehicle, key, and claim-check records. The work schedule is Monday through Friday, 7 a.m. to 5 p.m. The hourly base pay range is $12 per hour plus tips.

Requirements

High school diploma or GED.
Valid driver's license for the state of employment, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to communicate information effectively in one-on-one and small-group situations with guests, clients, and employees.
Ability to perform basic arithmetic with three-digit numbers and to use American currency; ability to understand 24-hour and military time and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests, use their last names, and welcome them with the appropriate salutation.
Follow Towne Park phone etiquette and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously, open vehicle and hotel doors for guests, and assist with bell services and luggage storage as needed.
Help guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities and shuttle guests to locations approved by the facility.
Explain parking rates and retrieval procedures, issue and collect claim checks, and collect vehicle keys before issuing claim checks.
Accurately complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect vehicle revenue when needed.