Lead Valet Attendant - UF Health Flagler Hospital

Towne Park•St. Augustine, FL

6d•Onsite

About The Position

The Lead Valet Attendant coordinates the guest service experience while working alongside coworkers to ensure site service standards are met or exceeded. Under the direction of the Account Manager, the role includes coordination and administrative duties, troubleshooting, and guidance when the manager is not on-site. The position is not a management role, but may involve handling critical issues and making judgment calls when prompt action is necessary. For non-urgent issues, the attendant reports the facts to the manager and seeks guidance. The role combines guest reception and assistance with vehicle parking and retrieval, staff coordination, and shift administration. The attendant helps maintain a safe, professional, and welcoming service environment and handles vehicle keys, tickets, revenue, and related records accurately. Work is scheduled Monday through Friday, 7 a.m. to 5 p.m. The hourly base pay is $15 plus tips.

Requirements

High school diploma or GED.
At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
Complete the Wheelchair Safety Training course provided by Towne Park.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Maintain a valid driver’s license and a clean driving record.
Ability to drive a manual-transmission vehicle.
Ability to speak, read, and write Standard English; comprehend simple instructions and short correspondence; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to understand and carry out written, oral, or diagrammed instructions.
Ability to perform basic arithmetic with three-digit numbers and to calculate using American currency.
Ability to understand 24-hour and military time systems and time-based rates.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests promptly and deliver the site’s expected hospitality standards.
Open vehicle and hotel doors, check in arriving guests, and explain vehicle parking and retrieval procedures.
Park and retrieve vehicles slowly and cautiously, and handle guest complaints and difficult situations with composure.
Use proper phone etiquette, remain in appropriate guest-service areas when not assisting guests, provide room presentations for bell services, and deliver or pick up items from guest rooms.
Assist guests with directions, taxis, reservations, and other inquiries; maintain detailed knowledge of the facility, amenities, local attractions, parking rates, and other relevant information.
Promote teamwork through effective communication and leading by example; help lead the work group in providing guest service.
Assign coworkers to routine roles and, at the Account Manager’s direction, assign non-routine roles or reduce staffing when business conditions require.
Issue vehicle claim checks after receiving keys, collect claim checks before returning keys, and complete vehicle ticket information, damage surveys, and claim-check receipts.
Secure vehicle keys on a belt clip or in a locked key box.
Ensure staff do not provide lift services to guests; offer a hand for assistance instead. Check wheelchairs for safe operation before each use and clean them after each use.
Protect guest confidentiality in accordance with HIPAA requirements and safeguard customer financial and identifying information.
Assist the Account Manager with work schedules and contact coworkers about schedule changes or openings.
Identify and collect revenue for vehicles, complete cash drop documentation, prepare shift reports and other paperwork, and reconcile revenue and tickets at the end of each shift.