Seasonal Traffic Controller/Lot Attendant - Gaylord Pacific Resort & Convention Center

Towne Park • Chula Vista, CA

21h • Onsite

About The Position

The Traffic Controller/Lot Attendant directs vehicular traffic in designated areas while providing attentive, friendly hospitality to guests. The role may include issuing valet parking tickets, following mystery-shop standards, and upholding site parking policies and procedures. When required, the employee parks and retrieves guest vehicles safely and promptly and assists with luggage delivery and pickup during guest arrivals and departures.

The position also involves assisting marketing efforts, responding to guest inquiries and providing directions and information about nearby attractions, collecting parking-operation data when applicable, obtaining daily event and rate information, and maintaining claim checks and guest folio archives. Employees are expected to follow established practices and procedures, protect guest confidentiality in accordance with HIPAA requirements, and perform other duties as assigned. Work is primarily outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• One to three months of related experience and/or training, or an equivalent combination of education and experience if the candidate has no high school diploma or GED.
• Knowledge of traffic and valet procedures.
• Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic, including calculations involving American money and units of weight, volume, and distance.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to drive a manual transmission and perform parallel parking.
• Ability to meet the physical demands of the job, including sitting or standing for extended periods, and lifting or moving objects as described in the posting.

Nice To Haves

• Customer service experience preferred.
• Register or computer experience preferred.

Responsibilities

• Direct vehicular traffic while providing attentive, friendly service to guests.
• Assist the marketing department with marketing efforts targeted to existing clients.
• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers.
• Acknowledge and greet guests promptly; use guest last names when appropriate, the appropriate salutation of the day, and proper phone etiquette.
• Maintain accuracy and composure under pressure.
• Assist guests with directions and other inquiries and provide information about the surrounding area and attractions.
• Stand while serving guests.
• Protect guest confidentiality in accordance with HIPAA requirements.
• Collect data in accordance with parking operations when applicable.
• Obtain information about daily events and rates to be charged.
• Maintain claim checks and guest folio archives.
• Run to park and retrieve vehicles when required, and drive slowly and cautiously.
• Issue valet parking tickets and follow mystery-shop standards when directed.
• Follow site parking policies and procedures when required.
• Assist with guest luggage delivery and pickup during arrivals and departures when applicable.
• Perform other duties as assigned.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401(k) retirement savings plan.
• Seasonal and temporary roles are not eligible for the listed benefits; eligibility also depends on job classification, length of employment, and hours worked.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED