Seasonal Traffic Controller/Lot Attendant - Gaylord Pacific Resort & Convention Center

Towne Park • Chula Vista, CA

2d • Onsite

About The Position

The Traffic Controller/Lot Attendant directs vehicular traffic in designated areas while providing attentive, friendly hospitality services. Depending on site needs, the role may include issuing valet parking tickets, following parking policies and procedures, parking and retrieving guest vehicles safely and promptly, and assisting guests with luggage during arrival and departure. The position also supports marketing efforts, answers guest questions, provides directions and information about local attractions, and protects guest confidentiality in accordance with HIPAA requirements.

The position follows established practices and procedures, with specific directions provided and work frequently checked or verified. Employees gather information about daily events and parking rates, maintain claim checks and guest folio archives, and collect parking operations data when applicable. The role requires open availability for AM and PM shifts, including weekends, and may require travel of up to 5%.

Requirements

• High school diploma or GED; alternatively, equivalent education and experience may be accepted if the candidate does not have a high school diploma or GED.
• Must be at least 18 years old.
• One to three months of related experience and/or training, or an equivalent combination of education and experience if no high school diploma or GED.
• Knowledge of traffic and valet procedures.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
• Ability to perform basic arithmetic with three-digit numbers, including using American units of money, weight, volume, and distance.
• Ability to understand 24-hour and military time systems and rates applicable to time passed.
• Ability to drive a manual transmission vehicle and perform parallel parking.
• Ability to work open availability across AM and PM shifts, including weekends.
• Ability to meet the physical requirements, including extended periods of sitting or standing, walking, running, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling.
• Ability to exert up to 50 pounds of force occasionally, up to 25 pounds frequently, and more than 10 pounds constantly to move objects.
• Ability to work outdoors for extended periods, including in extreme heat and cold.

Nice To Haves

• Customer service experience preferred.
• Register or computer experience preferred.

Responsibilities

• Direct vehicular traffic while providing attentive, friendly service to guests.
• Assist the marketing department with marketing efforts targeted to existing clients.
• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; promptly acknowledge and greet guests.
• Use guests’ last names when appropriate, maintain accuracy and composure under pressure, use the appropriate salutation, welcome guests, and follow Towne Park phone etiquette.
• Assist guests with directions and other inquiries, provide information about the surrounding area and main attractions, and stand while serving guests.
• Protect guest confidentiality in accordance with HIPAA requirements and collect parking operations data when applicable.
• Obtain information about daily events and rates, and maintain claim checks and guest folio archives.
• Issue valet parking tickets when directed and follow applicable mystery shop standards.
• Follow site parking policies and procedures; park and retrieve guest vehicles safely and promptly when required.
• Assist guests with luggage delivery and pickup during arrival and departure when applicable.
• Run to park and retrieve vehicles as needed, while driving slowly and cautiously.
• Perform other duties as assigned.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED