Seasonal Parking Lot Attendant - Gaylord Texan Resort

Towne Park•Grapevine, TX

About The Position

The Lot Attendant is responsible for basic cleaning of the parking lot area, accurately collecting and reconciling revenue and parking reports, and providing attentive, friendly, and efficient hospitality services to guests throughout their stay. When required, the attendant also upholds the site management team’s parking policies and procedures. The role follows established practices and procedures, with work checked or verified frequently and decisions made within operational instructions and departmental guidelines. The position is seasonal and based at the Gaylord Texan Resort. Work is performed primarily outdoors for extended periods, potentially for the entire shift, and involves exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
At least 18 years of age.
Able to pass a criminal background check and drug screen.
Valid driver’s license and clean driving record.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of customer service.
Able to drive a manual-transmission vehicle and perform parallel parking.
Able to read and write standard English, understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Able to perform basic arithmetic involving three-digit numbers and use American money, weight, volume, and distance measurements.
Able to understand 24-hour and military time systems and rates applicable to elapsed time.
Able to meet the listed physical demands, including sitting or standing for extended periods, and exerting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly to move objects.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; greet guests promptly and use their last names when appropriate.
Maintain composure and accuracy under pressure, use the appropriate salutation and Towne Park phone etiquette, stand while serving guests, and assist with directions and inquiries.
Provide information about the surrounding area and attractions, protect guest confidentiality and customer financial and identifying information, and comply with HIPPA requirements as stated in the posting.
Stack vehicles when necessary according to Towne Park standards, secure keys for stacked vehicles, and retrieve and deliver vehicles promptly and cautiously.
Collect data in accordance with parking operations, when applicable.
Check guest entrances and lot areas each shift and remove trash from common areas.
Collect and reconcile revenue accurately, provide receipts upon request, categorize tickets for audits, complete shift reports, and follow bank standard operating procedures.
Operate equipment such as registers, gates, point-of-sale systems, and credit card machines.
Obtain information about daily events and rates, secure guest keys after each interaction, maintain claim checks and guest folio archives, and produce guest vehicle inventories for billing.