Seasonal Parking Lot Attendant - Gaylord Texan Resort

Towne Park•Grapevine, TX

2d•$14 - $15•Onsite

About The Position

The Lot Attendant is responsible for basic general cleaning of the parking lot, accurately collecting and reconciling revenue and parking reports, and providing attentive, friendly, efficient hospitality services to guests throughout their stay. When required, the attendant also upholds site management’s parking policies and procedures. The role follows established practices and procedures, with work checked or verified frequently. The position involves interacting with guests, providing directions and information about the surrounding area and attractions, protecting guest confidentiality and financial information, parking and retrieving vehicles, and operating parking and payment equipment. Employees also maintain lot cleanliness, process parking records and payments, and complete shift reports. Most work is performed outdoors for extended periods, potentially for the entire shift, and employees may be exposed to extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
Must be at least 18 years old and able to pass a criminal background check and drug screen.
Valid driver’s license and clean driving record.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of customer service.
Ability to drive a manual transmission and perform parallel parking.
Ability to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and to use American units of money, weight, volume, and distance.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to meet the role’s physical requirements, including extended sitting or standing, movement and reaching, and lifting or exerting force as described in the posting.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; promptly acknowledge and greet guests.
Use appropriate greetings and Towne Park phone etiquette, assist guests with directions and inquiries, and stand while serving guests.
Provide information about the surrounding area and main attractions as needed.
Protect guest confidentiality and the security of customers’ financial and identifying information.
Stack vehicles when necessary according to parking standards, secure keys for stacked vehicles, and retrieve and deliver vehicles safely and cautiously.
Collect parking operations data when applicable and check guest entrances and lot areas for cleanliness, removing common-area trash.
Accurately collect and reconcile revenue, provide receipts upon request, categorize tickets for audits, complete shift reports, and follow bank procedures.
Operate equipment such as registers, gates, point-of-sale systems, and credit card machines.
Obtain information about daily events and applicable rates.
Secure guest keys after each interaction and maintain claim checks and guest folio archives.
Produce guest vehicle inventories for billing purposes.
Uphold site management’s parking policies and procedures when required.