Seasonal Lot Attendant - Gaylord Pacific Resort & Convention Center

Towne Park • Chula Vista, CA

5d • $21 - $25 • Onsite

About The Position

The Lot Attendant collects and reconciles parking revenue and reports accurately while providing attentive, friendly, and efficient hospitality to guests throughout their stay. When vehicle stacking is necessary, the attendant parks and retrieves guest vehicles according to company standards and provides exceptional customer service. When required, the attendant follows the site management team’s parking policies and procedures. The role involves guest assistance, vehicle and key security, payment and parking equipment operation, and accurate recordkeeping. Most work takes place outdoors, sometimes for the entire shift, in conditions that may include extreme heat or cold.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 18 years of age; must pass a criminal background check and drug screen.
• Valid driver’s license and clean driving record.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of customer service.
• Able to drive a manual-transmission vehicle and perform parallel parking.
• Able to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
• Able to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Able to perform basic arithmetic with three-digit numbers and use American money, weight, volume, and distance measurements.
• Able to understand 24-hour and military time systems and rates applicable to elapsed time.
• Able to meet the job’s physical demands, including extended sitting or standing, possible running and climbing stairs, and lifting or exerting force as specified.

Nice To Haves

• Customer service experience preferred.
• Register or computer experience preferred.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; promptly greet guests and use their last names when appropriate.
• Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, answer inquiries, and provide directions while maintaining composure under pressure.
• Provide information about the surrounding area and local attractions as needed, and protect guest confidentiality and financial and identifying information.
• Park and retrieve stacked vehicles according to company standards; secure vehicle keys, drive slowly and cautiously, and collect parking operations data when applicable.
• Collect and reconcile revenue, provide receipts upon request, categorize tickets for audits, complete shift reports, follow bank procedures, and operate registers, gates, point-of-sale equipment, and credit card machines.
• Obtain information about daily events and applicable rates, secure guest keys after interactions, maintain claim checks and guest folio archives, and produce vehicle inventories for billing.
• Uphold site parking policies and procedures when required.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.
• Seasonal and temporary roles are not eligible for the stated benefits; eligibility also depends on job classification, length of employment, and hours worked.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED