Trade Floor Support Analyst (Front Office Trading Systems & Market Data)

Axiom Path • New York, NY

4d • Onsite

About The Position

The Trade Floor Support Analyst supports capital markets and derivatives trading operations at a global financial institution in New York City. Working onsite as part of the trading floor technology support function, the analyst provides direct technical support to traders and front-office personnel and helps keep critical trading platforms, workstations, and market data services available and reliable. The role involves troubleshooting under time pressure, monitoring trading technology, and coordinating with application support, infrastructure, and networking teams to minimize operational disruption and protect trading continuity.

The engagement is W2 only, runs from November 30, 2026 through November 29, 2027, and is scheduled for 40 hours per week.

Requirements

• 5–7 years of relevant experience in IT support, production support, application support, or trading floor technology environments.
• Experience supporting financial trading systems, capital markets applications, or similarly time-sensitive business operations.
• Familiarity with financial market data platforms such as Bloomberg, Reuters/Refinitiv, or ICE.
• Strong troubleshooting experience with Windows operating systems, desktop hardware, business applications, and network connectivity.
• Working knowledge of Linux environments and basic scripting or automation.
• Understanding of network troubleshooting fundamentals, including TCP/IP, DNS, and connectivity diagnostics.
• Ability to assess technical incidents quickly, determine business impact, and coordinate appropriate escalation.
• Strong customer service and communication skills when interacting directly with traders and senior business stakeholders.
• Comfort managing competing priorities in a high-pressure, time-sensitive environment.
• Strong analytical thinking, attention to detail, documentation practices, and cross-functional collaboration skills.

Responsibilities

• Provide immediate technical assistance to traders and front-office personnel, resolving issues affecting trading applications, workstations, and market data services.
• Troubleshoot Bloomberg, Reuters, ICE, and other financial market data platforms.
• Diagnose hardware, software, operating system, and network connectivity problems affecting trading operations.
• Monitor trading technology availability and performance, identifying potential disruptions.
• Collaborate with application support, infrastructure, and networking teams to investigate and resolve complex incidents.
• Prioritize and escalate critical technical issues according to business impact, communicate status, and help restore services promptly.
• Support Windows and Linux environments, using scripting and technical troubleshooting tools where appropriate.
• Maintain accurate incident records, troubleshooting procedures, and knowledge base documentation.
• Follow established IT operational controls, security procedures, and financial industry compliance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed