Trade Floor Support Engineer

Millennium•New York, NY

1d•$100,000 - $175,000

About The Position

The Trade Floor Support Engineer serves as a primary technology contact for trading business units, providing responsive, hands-on support and helping ensure a seamless end-user experience in a fast-paced, business-critical environment. The role supports trading floor systems, end-user platforms, market data tools, and related infrastructure. The position provides technical support across desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, market data platforms, and vendor integrations. It manages incidents, problems, and changes through ServiceNow; supports trading floor operations and user enablement; troubleshoots basic network and telecommunications issues; and partners with cross-functional teams on firmwide technology initiatives. The engineer also assists with server and data center support as needed and is expected to follow ITIL practices and continue building technical capabilities. The position requires availability for night and weekend shifts and light travel to branch offices. The estimated base salary range is $100,000 to $175,000 for New York; total compensation also includes a discretionary performance bonus and a comprehensive benefits package.

Requirements

At least 5 years of progressive technical support experience in an enterprise environment.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Strong experience supporting Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, and end-user desktop technologies.
Solid knowledge of Active Directory, Exchange, remote access solutions, and troubleshooting across user platforms and connectivity.
Familiarity with ITIL frameworks and hands-on experience using tools such as ServiceNow for incident, problem, and change management.
Experience supporting market data platforms and vendor integrations, including Bloomberg, LSEG Workspace, ICE, and related desktop tooling.
Strong customer service, communication, and problem-solving skills.
Ability to prioritize effectively and perform under pressure in a fast-moving environment.
Proactive and collaborative approach with a strong sense of ownership.
Availability for night and weekend shifts and light travel to branch offices.

Nice To Haves

Experience in financial services, trading firms, hedge funds, or large financial technology organizations.

Responsibilities

Serve as a primary technology contact for trading business units and provide responsive support.
Provide hands-on support for desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, and Citrix.
Troubleshoot market data platforms, including Bloomberg, LSEG Workspace, and ICE, along with related Excel plug-ins and API integrations.
Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed about status, impact, and resolution.
Support trading floor operations, including adds, moves, changes, remote access tools, and day-to-day user enablement.
Troubleshoot basic network and telecommunications connectivity issues.
Partner with cross-functional teams on firmwide technology initiatives and follow ITIL practices across CMDB, incident management, change management, and quality metrics.
Assist with server and data center support as needed.
Continue building technical knowledge and strengthening support capabilities.