Trade Floor Support Engineer

Millennium•Houston, TX

1d•$100,000 - $175,000

About The Position

The Trade Floor Support Engineer is part of Millennium’s Information Technology organization and supports front-office users in a fast-paced, business-critical trading environment. The role provides responsive, high-touch technology support across trading floor systems, end-user platforms, market data tools, and related infrastructure, helping deliver a seamless user experience and support business continuity.

Requirements

At least 5 years of progressive technical support experience in an enterprise environment.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Strong experience supporting Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, and end-user desktop technologies.
Solid knowledge of Active Directory, Exchange, remote access solutions, and troubleshooting user platforms and connectivity.
Familiarity with ITIL frameworks and hands-on experience using tools such as ServiceNow for incident, problem, and change management.
Experience supporting market data platforms and vendor integrations, including Bloomberg, LSEG Workspace, ICE, and related desktop tooling.
Strong customer service, communication, and problem-solving skills, with the ability to prioritize effectively and perform under pressure in a fast-moving environment.
Proactive, collaborative approach and a strong sense of ownership.
Availability for night and weekend shifts and light travel to branch offices.

Nice To Haves

Technical support experience in financial services, trading firms, hedge funds, or large financial technology organizations.

Responsibilities

Serve as a primary technology contact for trading business units and provide responsive end-user support.
Provide hands-on support for desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, and Citrix.
Troubleshoot market data platforms, including Bloomberg, LSEG Workspace, and ICE, along with related Excel plug-ins and API integrations.
Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed about status, impact, and resolution.
Support trading floor operations, including adds, moves, changes, remote access tools, and day-to-day user enablement.
Troubleshoot basic network and telecommunications connectivity issues.
Partner with cross-functional teams on firmwide technology initiatives and follow ITIL practices for CMDB, incident management, change management, and quality metrics.
Assist with server and data center support as needed while building technical knowledge and strengthening support capabilities.