Trade Floor Support Analyst (Front Office Trading Systems & Market Data)

Axiom Path • New York, NY

1d • Onsite

About The Position

Support capital markets and derivatives trading operations at a global financial institution in New York City. The role is part of the trading floor technology support function and works directly with traders, application support teams, and infrastructure specialists to keep critical trading platforms and market data services running efficiently. The position provides immediate technical assistance, troubleshoots issues under pressure, and helps protect trading continuity while minimizing operational disruptions.

The role is based 100% onsite at 277 Park Avenue in New York, NY, with a schedule of 40 hours per week. It is a W2-only engagement with a contract duration from November 30, 2026, through November 29, 2027. The work provides exposure to front-office trading technology, business-critical trading platforms, financial applications, and market data technologies.

Requirements

• 5–7 years of relevant experience in IT support, production support, application support, or trading floor technology environments.
• Experience supporting financial trading systems, capital markets applications, or similarly time-sensitive business operations.
• Familiarity with financial market data platforms such as Bloomberg, Reuters/Refinitiv, or ICE.
• Strong troubleshooting experience with Windows operating systems, desktop hardware, business applications, and network connectivity.
• Working knowledge of Linux environments and basic scripting or automation.
• Understanding of network troubleshooting fundamentals, including TCP/IP, DNS, and connectivity diagnostics.
• Ability to assess technical incidents quickly, determine business impact, and coordinate appropriate escalation.
• Strong customer service and communication skills when interacting directly with traders and senior business stakeholders.
• Comfort managing competing priorities in a high-pressure, time-sensitive environment.
• Strong analytical thinking, attention to detail, documentation practices, and cross-functional collaboration skills.

Responsibilities

• Provide immediate technical assistance to traders and front-office personnel, resolving issues affecting trading applications, workstations, and market data services.
• Troubleshoot Bloomberg, Reuters, ICE, and other financial market data platforms to maintain reliable access to trading information.
• Diagnose hardware, software, operating system, and network connectivity problems affecting trading operations.
• Monitor the availability and performance of trading technology and identify potential disruptions before they significantly affect business operations.
• Collaborate with application support, infrastructure, and networking teams to investigate and resolve complex incidents.
• Prioritize and escalate critical technical issues according to business impact, ensuring timely communication and restoration of services.
• Support Windows and Linux environments, using scripting and technical troubleshooting tools where appropriate.
• Maintain accurate incident records, troubleshooting procedures, and knowledge base documentation.
• Follow established IT operational controls, security procedures, and financial industry compliance requirements.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed