Electronic Trading Support Specialist - EMSX Trade Desk

Bloomberg•New York, NY

9d•$120,000 - $150,000

About The Position

Bloomberg is seeking a collaborative, client-focused professional to join the AMER EMSX Trade Desk team in New York. The team provides real-time support for Bloomberg's electronic trading platform to institutional clients trading equities, options, and futures. The specialist will troubleshoot order and execution issues, answer workflow questions, and help clients navigate their day-to-day trading activities in a fast-paced, real-time trading environment. The role works closely with clients, brokers, Product, Engineering, Sales, Implementation, and global support teams to investigate issues, improve client workflows, and contribute to the ongoing development of Bloomberg's products and support model. Clear communication, sound judgment, attention to detail, and effective prioritization are essential.

Requirements

Strong client service mindset with excellent communication and problem-solving skills.
Ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities.
Strong attention to detail and ability to remain organized under pressure.
Excellent judgment and ability to prioritize competing client requests effectively.
Strong analytical and troubleshooting skills with a structured approach to problem solving.
Demonstrated ability to collaborate across teams and build strong working relationships.
Proactive mindset with the ability to take ownership of issues from investigation through resolution.
Interest in financial markets, electronic trading, and client-facing technology.

Nice To Haves

Experience supporting traders, institutional clients, brokers, or front-office users.
Experience in electronic trading, trade support, trade operations, brokerage operations, or a trading desk environment.
Knowledge of equities, options, futures, or other financial markets.
Familiarity with execution management systems (EMS), order management systems (OMS), or electronic trading platforms.
Exposure to FIX Protocol, order routing, execution workflows, or broker connectivity.
Experience using Python, SQL, JavaScript, VBA, or similar tools to automate workflows or analyze data.
Experience working with APIs, logs, trade data, or technical troubleshooting.
Curiosity about emerging technologies, including AI and automation, and interest in improving team processes.

Responsibilities

Provide real-time support for clients using Bloomberg's EMSX platform across the AMER region.
Investigate and resolve issues involving order routing, executions, allocations, connectivity, and electronic trading workflows.
Partner with clients, brokers, Product, Engineering, Sales, Implementation, and global support teams to resolve workflow and trading-related issues.
Communicate clearly and professionally with clients and internal stakeholders, particularly during time-sensitive trading situations.
Prioritize multiple client requests and exercise sound judgment in a fast-paced environment.
Monitor trading activity to identify trends, recurring issues, and opportunities to improve client workflows.
Escalate complex product or technical issues with clear documentation and appropriate business context.
Develop subject matter expertise in Bloomberg's EMSX platform, electronic trading workflows, and client use cases.
Contribute to process improvements, knowledge sharing, team documentation, and best practices.
Identify opportunities to improve team efficiency through automation, AI-enabled solutions, and continuous process improvements.
Foster a collaborative, team-first environment by sharing knowledge and supporting colleagues.