Application Support Consultant, Front Office Trading Applications

CIBC•New York, NY

2d•$140,000 - $180,000•Hybrid

About The Position

Join CIBC’s Capital Markets Technology group as a member of the Fixed Income Production Support team. The Application Support Consultant brings technical and operational expertise to facilitate, support, and deliver services for applications, and advises on developing processes to enhance them. The role supports Front Office Trading Applications and works directly with traders to address their questions and inquiries. The position uses a hybrid work arrangement, with 4–5 days per week on-site and remaining days remote. The role is based at 300 Madison Ave, Floor 5, New York, NY, and has 40 weekly hours. The expected salary range is $140,000–$180,000 USD, based on experience, qualifications, and location. The successful candidate may be eligible for incentive compensation, which may include a discretionary bonus. Visa sponsorship is not offered.

Requirements

Minimum 3–5 years of experience supporting a Front Office Trading Application and working directly with traders on questions and inquiries.
Fixed Income exposure.
Strong technical troubleshooting ability, including knowledge of methods and tools for anticipating, recognizing, and resolving software, application, or operational problems, and interpreting server logs.
Working knowledge of Bloomberg TOMS or Broadway trading systems.
Ability to navigate a Unix environment and read basic Python or Shell scripts.
Ability to write SQL queries for day-to-day troubleshooting and ad hoc reports.
Experience using and/or configuring the ITRS real-time monitoring tool.
Degree in Computer Science or a relevant field.
Legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.

Responsibilities

Identify and resolve high- to critically complex production problems affecting supported applications.
Work with Business Analysts and Developers on bug fixes and new product releases added to the supported portfolio.
Research and advise on effective and efficient application or technical service delivery.
Build working relationships with supported business lines and related teams.
Work with external vendors and technical teams to restore service during outages.
Perform application validation after regular infrastructure maintenance.
Communicate effectively and influence decisions and behaviors with internal teams and external vendors.
Monitor and analyze services, identify opportunities for improvement, and recommend solutions.

Benefits

Medical insurance
Dental insurance
Vision insurance
Health Savings Account
Life insurance
Disability insurance
Other insurance plans
Paid time off, including sick leave, parental leave, and vacation
Paid holidays
401(k)
Potential eligibility for incentive compensation, which may include a discretionary bonus
Banking benefits
Wellbeing support
MomentMakers social, points-based recognition program
Purpose Day, a paid day off for growth and development