Application Support Specialist (Enterprise Applications)
About The Position
Astrolab is seeking an Application Support Engineer to administer, support, and optimize enterprise applications used across the organization. The role supports the Manufacturing Execution System (MES), Enterprise Resource Planning (ERP), and other enterprise platforms, helping ensure system reliability, license availability, and compliance with aerospace regulatory requirements. The position provides day-to-day application administration and troubleshooting, manages user and license access, coordinates maintenance and upgrades, and supports integrations and IT service management processes. It also helps ensure that enterprise applications and data handling meet EAR and ITAR requirements, including secure handling of controlled technical information and appropriate system access controls.
Requirements
- At least 3 years of professional experience supporting enterprise applications, business systems, or similar technology solutions.
- Experience supporting or administering Manufacturo and/or NetSuite.
- Experience with ITSM practices, including incident, change, and problem management.
- Scripting experience with one or more of C#, Python, or JavaScript.
- Experience with business analytics platforms such as Power BI and basic knowledge of SQL.
- Experience with software application lifecycle management and operational support practices.
- Experience with applicable EAR and ITAR requirements related to handling and access of controlled technical information.
- Experience in the aerospace industry.
- Experience supporting engineering computing environments, CAD infrastructure, PLM systems, or similar technical applications.
Responsibilities
- Provide day-to-day administration and support for Manufacturo, NetSuite, and backup support for Teamcenter and NX.
- Troubleshoot application issues, performance problems, and integration challenges.
- Coordinate with users to resolve software defects, configuration issues, and workflow problems.
- Scope and gather requirements for project requests involving customizations, automations, and new integrations.
- Maintain application uptime and performance to support business processes.
- Administer licenses, monitor utilization and availability, and work with vendors on renewals.
- Plan and coordinate system upgrades with key business owners.
- Maintain documentation for system configurations, troubleshooting procedures, and operational processes.
- Support integrations between enterprise platforms.
- Manage support requests and incidents through the organization's ITSM platform.
- Follow incident, change, and problem management processes; maintain SLAs and ensure timely ticket resolution.
- Contribute to knowledge base documentation and operational playbooks.
- Ensure enterprise applications and data handling align with EAR and ITAR requirements.
- Support secure handling of controlled technical data and proper system access controls.
- Assist with compliance audits and documentation.
Benefits
- Equity ownership in the company.
- Comprehensive health benefits, including medical, dental, vision, and mental health support.
- 401(k) plan with company match.
- Flexible PTO and parental leave.
- Home office setup reimbursement.
- Weekly lunch stipend and complimentary on-site snacks and beverages.
- Monthly on-site social hour with food and drinks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
