Delivery Manager, Front Office Applications

Allegis Group•Hanover, MD

11d•$129,100 - $209,900•Onsite

About The Position

The Delivery Manager (DM) leads delivery of Allegis Group’s Front Office Applications portfolio, supporting revenue-generating processes such as pipeline, sales, recruitment, screening, matching, selection, and talent engagement. The portfolio includes the Connected Platform, a customized and integrated Salesforce environment, as well as full-stack custom applications such as the matching engine. The work spans client, seller, talent, and recruiter experiences, including both configured Salesforce CRM capabilities and custom products built on the platform. The DM is accountable for end-to-end delivery outcomes across quality, schedule, and budget. The position leads large, complex enterprise initiatives involving multiple Agile teams and integrations beyond individual team boundaries, while advising and coaching teams on people, process, and tools. The role spans the software development lifecycle from requirements and design through build, testing, release, hypercare, and ongoing enhancement. The DM is a leader of leaders, leading through Information Services Managers, technical leads, and partner delivery leads. The organization includes approximately 50 to 75 full-time employees, local contractors, and offshore partner resources. The role owns an annual operating and investment budget of approximately $10 to $15 million, including forecasting and variance management. The position leads delivery across Salesforce SaaS configuration and extension as well as PaaS product engineering. It owns delivery practices for quality and test automation, platform releases, integration, production readiness, AI and agentic capabilities, stakeholder partnership, workforce planning, partner performance, and continuous improvement. Required in-office presence is at least four days per week.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or equivalent.
At least 10 years of Information Technology experience.
At least 5 years of leadership experience.
Experience training and mentoring others.
Demonstrated accountability for delivery outcomes on large, complex enterprise initiatives, beyond people management.
Experience managing a large-scale annual technology budget.
Experience leading blended delivery organizations that include full-time employees, contractors, and offshore implementation partner teams.
Significant experience delivering on the Salesforce platform in a large enterprise environment, including configured CRM capability and custom applications built on the platform.
Substantive experience leading full-stack application development and custom product engineering on a PaaS model, not solely CRM configuration and administration.
Experience with large enterprise systems and CRM platforms.
Experience establishing front-office processes, providing education and tools, and leading change management to achieve adoption.
Experience managing multiple concurrent initiatives with competing priorities and shared resources.
Experience operating a SaaS release model, including seasonal platform releases, feature opt-in decisions, regression impact assessment, and business readiness.
Track record of deliberate configuration-versus-custom decisions and management of resulting customization debt.
Experience managing systems integration partners on platform implementation and product delivery, including commercial governance and knowledge retention.
Technical depth to engage with engineers and architects, assess estimates and designs, and recognize unrealistic plans.
Ability to build high-performing teams, develop leaders, address underperformance, and encourage versatility while maintaining depth and accountability.
Ability to build relationships and collaborate across local and global organizations, cultures, and time zones.
Strong understanding of business needs and ability to establish customer trust and confidence.
Ability to translate and communicate complex concepts to peers and business partners.
Proficiency across product and project delivery lifecycles.
Strong analytical, problem-solving, written communication, verbal communication, technical project management, planning, organization, and leadership skills.
Strong financial acumen and a sense of shareholder responsibility.
A platform mindset and judgment to distinguish when standard platform capability is appropriate from when product engineering investment is warranted.
Product sensibility and ability to hold teams to a standard suitable for applications used by external talent, clients, recruiters, and sellers.
Comfort leading transformational products in ambiguous situations where requirements evolve and the path is not fully known.
Required in-office presence at least four days per week.

Nice To Haves

An advanced degree is desirable.

Responsibilities

Own end-to-end delivery accountability for the Front Office Applications portfolio, including commitments, scope, schedule, quality, cost, and outcomes.
Establish credible delivery commitments based on team capacity; manage sequencing, critical paths, cross-team dependencies, trade-offs, and risks, and escalate issues early with options and mitigation plans.
Own portfolio quality standards, including definition of done, code review, test automation, defect prevention, release stability, production readiness, and release criteria.
Manage budget performance, forecast accuracy, variance, resource and vendor spend, and the financial implications of delivery decisions.
Drive measurable improvement in cycle time, throughput, predictability, defect escape rates, and release success; measure customer satisfaction and use feedback to guide delivery.
Lead delivery across Salesforce CRM configuration and extension and custom talent and recruiter applications, applying configuration-first practices where appropriate and product engineering discipline where needed.
Make deliberate configuration-versus-custom decisions; maintain visibility into customizations, integrations, extensions, and technical debt and their lifecycle costs.
Own Salesforce release operations, including seasonal release impact assessment, feature review and opt-in decisions, regression, remediation, communication, and planning for roadmap changes and deprecations.
Manage delivery within Salesforce platform constraints, including governor limits, data volumes, API usage, storage, environments, sandbox strategy, packaging, and deployment approaches.
Partner with platform architecture and Information Security on security, sharing, and access design; ensure integration integrity with Back Office, Middle Office, CLM, and Enterprise Data applications.
Manage systems integration and managed service partners using outcome-based measures, while retaining platform and product knowledge within Allegis.
Build platform configuration and custom engineering capability and shape team design and capacity across product areas, including AI engineering capabilities.
Lead and develop a blended organization of approximately 50 to 75 employees, contractors, and offshore partner resources through managers, technical leads, and partner delivery leads; set performance standards and build leadership and succession depth.
Lead workforce planning and transformation, including capacity modeling, skills forecasting, resource mix, role redesign, and adaptation to AI-assisted engineering.
Lead delivery of AI and agentic capabilities; build AI skills, measure the impact of AI-assisted development, ensure adherence to enterprise AI policies and architectural direction, and manage AI inference and token costs.
Manage concurrent products, projects, and services using Agile methods and appropriate project management practices; ensure delivery aligns with business strategy, architecture, and platform direction.
Own production readiness and transition to support, including monitoring, runbooks, documentation, and agreed support models; balance new features with defects, technical debt, and maintenance.
Own the portfolio quality strategy, including test approaches, environments, test data, defect management, automated regression, shift-left practices, performance, accessibility, resilience, and AI feature evaluation.
Coordinate structured user acceptance testing with talent acquisition, recruiting, engagement, and sales stakeholders; manage test data masking for environments containing candidate, client, and personally identifiable information.
Track and report quality metrics such as defect escape rate, severity, automation coverage, regression cycle time, and post-release stability, and use results to direct investment.
Build relationships with Product, Operating Company, business, and end-user stakeholders; translate priorities into deliverable plans and validate experiences with users.
Develop fluency in front-office processes and partner with business leaders on product and process decisions, adoption, and change management.
Communicate status, risks, and trade-offs candidly to senior IS and business leadership and represent delivery in governance forums and steering committees.
Manage hiring, performance, coaching, mentoring, succession planning, and proactive identification of resource gaps for direct and indirect reports.
Build the annual budget, prepare monthly and quarterly forecasts, manage variances, oversee technology investment planning, and develop cost-of-service models and business cases for automation.